Automotive Account Representative

**Company Overview**:
Signature Aluminum Canada is an industry leader of aluminum products and services in North America. With over 50 years of experience and working closely with our customers we offer Casting, Extrusion and Manufacturing Solutions to a variety of industries. With unquestioned integrity we are dedicated to continuous improvement with a work environment that promotes involvement, self-esteem, safety and security for all.

**Job Title**:Automotive AccountRepresentative **Department**:Customer Service

**Reports To**:Customer Fulfillment Manager **Location**:Pickering

**Position Overview**:
An Automotive Account Representative will be responsible to work with new and existing automotive clients who have orders, complaints, or require information about automotive products/ services purchased within our organization. We seek an energetic professional, interested in helping our business grow through value-based conversations and remarkable customer experience.

**Key Responsibilities**:

- Process Tier 1 & 2 automotive customer purchase orders as per customer requirements outlined on their document. Verify pricing, quantity, and delivery instructions. Aligning with automotive schedules and requirements.
- Instrumental in expediting critical deliveries, coordinating material availability and assist with carrier arrangements and tracking while analyzing multiple reports and research production history through internal systems (VIS and POP) to determine status of automotive customer orders.
- Process automotive customer complaints, returns or credits and debits as required through analysis and research of financial or quality issues using system documentation and customer information.
- Provide quotes to current and future automotive clients, obtain, analyze, compile, and record data received from multiple sources. Review customer prints and determine requirements from CAD file. Calculate pricing based on information received from operations and using standard practices.
- Conduct meetings and conference calls on scheduling and technical issues with current and future automotive customers.
- Negotiating contracts and follow through with implementation and maintenance.

**Qualifications**:

- Administrative/ Business Admin diploma will be considered an asset.
- 3-5 years of related automotive work experience is needed to effectively perform the job’s responsibilities.
- Experience with CAD drawings, ASM creation, IATF audits, and Tier 1& 2 automotive clients.
- Ability to communicate effectively in the English language including but not limited to written, orally, and numerically in a professional manner. Bilingual (French) would be considered an asset.
- Ability to calculate figures and amounts such as discounts, conversions, units of measurement and currency exchange. Basic algebra and geometry.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Exposure to POP/ VIS like systems is preferred.
- Must be detail oriented and conduct work with a high degree of accuracy.

**Essential Skills**:

- High level of integrity and dependability
- Highly collaborative, ability to inform and influence others respectively
- Proven ability to manage and prioritize multiple tasks in a changing environment within required deadlines while demonstrating a calm, professional demeanor
- Superb written and verbal communications skills with the ability to speak concisely and to adapt messages to a range of audiences
- A natural connector and relationship builder
- Good problem-solving skills with the ability to identify and raise problems, and start working to solve them
- Patience and sense of humor

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person