Office Systems Specialist

Overview: **We’re looking for an Office Systems Specialist to**_ _**join our team** - Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable._ As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department **Responsibilities**: **What you’ll do here** - Maintain and repair MFPs and resolve customer printing issues - Perform on-site service of MFPs - Maintain effective relationships with customers and sales - Maintain parts and call management as well as accurate records to achieve KPI targets - Responsible to learn new technologies - 5% - Lead referrals and product promotion to existing customers - 95% - break-fix and customer support - Understands territory parts budget and inventory control - Must follow the policies and procedures set forth by KMBS - Effectuer d'autres tâches pertinentes assignées par la direction. Qualifications: **What you bring to the table**: - 0-2 years technical/repair of electronics or software equipment - Knowledge of basic Microsoft OS printing and common network concepts - Basic awareness of common solutions - Low to mid end office systems certifications - Basic Color theory - Good verbal and written - Operates independently, requires assistance from time to time - Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations - Travelling within Canada and the US is a requirement - Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing - Standby and afterhours work may be required - Training may require afterhours travel and stay overs including weekends - Perform other relevant duties as assigned by management - Required to achieve Associate Level Certification - Travel within assigned territory, some out of territory work - High School or equivalent - CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience) KM About Us: Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. **Au sujet de Konica Minolta** Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats »