Account Manager

2 weeks ago

Etobicoke, Canada Young & Mackenzie Distribution Full time

Do you have a passion for the outdoors and seek an opportunity to be in an industry you love? Are you a rapport builder eager to provide excellent customer service and find opportunities to grow established business? We are actively seeking a B2B Account Manager to be a part of our team

This role is suitable for Canada-based applicants only, who are located within a short commute to our offices in South Etobicoke.

This is not a work-from-home or hybrid position.

Duties & Responsibilities
- Demonstrate our core value proposition to develop long standing relationships with established customers.
- Find opportunities to grow customer revenue.
- Perform day to day white glove customer service tasks for all accounts.
- Work with marketing and sales team on new product campaigns, seasonal offers and growth initiatives for our customers.
- Ensure a smooth and positive onboarding customer experience.
- Work with Administrator to keep all customer data organized and up to date.
- Perform After Sales Service to accounts including:
Virtual Product Knowledge Clinic Participation

Warranties

Pricing
- Answering and handling customer communication with high professionalism that reflect company values.
- Attend trade shows.
- Proactively stay up to date on company product knowledge, the industry trends, customers’ challenges and our brands’ competition to effectively promote our offerings to our customers.
- Manage and execute company’s sales process via pipelines and other tools.
- Incorporate Key Performance Indicators in your processes.
- Adhere to and keep up to date the protocols.
- Create reports that document results of Account focused activities and initiatives.
- Other duties that may arise in relation to Account Management.

Experience (3 years minimum)

Account Management working directly with B2B customers

Diploma or Bachelor Degree

Data Entry into CRM, Spreadsheets

Skill Set Required
- Reliable and self-directed, proactively anticipating challenges and pivoting accordingly.
- Ability to work both as a team player and independently.
- Superior work ethic with attention to detail, diligent, organized, and resourceful.
- Outstanding English language skills in verbal and written form.
- High performer under the pressure of tight deadlines.
- An excellent relationship builder with high emotional IQ, empathy and diplomacy.
- A lifelong learner with a strong aptitude for retaining technical knowledge.
- Patient and adaptive to the many personality types and needs of various customers.
- A doer attitude who anticipates possible challenges and proactively addresses them.
- Strong process driven, ability to align planning objectives.
- Strong sense of confidentiality, Integrity and professionalism.

Our Company Values

A relentless pursuit of delivering premium customer service.

True team spirit that considers the impact on the team in all that we do.

Professional, authentic and thoughtful communication.

Embodiment of Integrity with full transparency and accountability.

A thirst for knowledge, understanding and personal growth.

We Offer
- Medical/Dental/Vision/Life insurance co-pay.
- Additional vacation/time off opportunities.
- Calendar Year-End Retention Bonus.
- Fiscal Year-End Performance Bonus.

This role is suitable for Canada-based applicants only, who are located or within a short commute to our offices in South Etobicoke. This is not a work-from-home position.

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