Assistant Manager

**Assistant Manager**

**Responsibilities**
**General**
- Overseeing the daily operations of the showroom, including sales, customer service, warehouse operations and maintenance.
- Assist in maintaining a clean, inviting and well-presented showroom.
- Monitor retail operating costs, sales margins, and resources
- Ensure all employees adhere to company’s policies and guidelines
- Assist in maintaining a positive morale among staff.
- Assist in maintaining a safe and inclusive work environment for all staff
- Ensure customers are provided the best service and are pleased with purchases and deliveries.

**Customer Service & Operations**
- Handle complaints from customers identifying issues and finding an appropriate solution
- Arrange service calls and follow up on results
- Schedule product pickups at builders local facilities
- Schedule deliveries
- Supervise warehouse & delivery teams
- Quality Control
- Maintain accurate records for Delivery Vehicles
- Monitor and respond to customer inquiries via social media
- Foster positive working relationships with business partners
- Oversee custom orders

**Sales Management**
- Assist the GM in planning and implementing strategies to attract customers
- Track the progress of weekly, monthly, quarterly and annual sales objectives
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Consultants and Operations team members
- Evaluate employee performance and identify training needs

**Requirements**:

- Leadership and organizational abilities
- Customer service skills
- Strong verbal and written communication skills are required
- Heavy Physical Effort - e.g., carrying/lifting heavy items, transferring/lifting, or pushing items, working in awkward positions, operating heavy equipment, or holding body in one position for a prolonged period of time.
- Ability and willingness to work flexible shifts, Saturdays a must
- Problem-solving attitude
- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
- Proficient computer and technology skills
- Experience with recruiting and performance evaluation processes preferred
- Reliable transportation to and from work
- Professional dress and appearance

**Experience**
- More than 3 years Supervisory experience
- More than 3 years Customer Service/ Sales experience
- Related Sales experience an asset
- Social Media skills an asset
- 3 years driving light duty commercial truck experience an asset

**Education/License/Certification**
- High school diploma or equivalent
- Valid Driver’s license required
- Health and Safety certification an asset

**Store hours**: Mon-Wed 9am-5pm, Thur 9am-7pm, Fri-Sat 9am-5pm

As a family business we have always been proud of the environment we have established. We take pride in our relationships with our customers, builders, and team members. We provide quality furniture that meets the needs of our customers.

We offer an attractive remuneration package including benefits and RRSP program. Compensation is base Salary plus bonus.

**Job Type**: Full-time

**Salary**: $55,000 - $60,000 per year + Bonus

**Benefits**:

- Dental care
- Extended health care
- Vision care
- RRSP match

**Schedule**:Saturday availability is required.

**COVID-19 considerations**:We have safety protocols in place to protect employees and customers.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus pay