Program Coordinator

Program Coordinator

Inizio Engage Canada is seeking a Program Coordinator to oversee and maintain day to day operation of assigned client activities. They will ensure the implementation of policies and best practices along with maintaining KPIs and ensure excellence in customer service delivery. The Program Coordinator will be reporting to the Client Relationship Manager, Operational Services. This role requires working a hybrid working model.

You will:
Client Relations:

- Establish strong relationship with clients, and act as their main point of contact to attend to and complete program inquiries and requests in a timely fashion
- Schedule and hold regular client meetings to update the stakeholders on program performance; Provide on-going feedback to stakeholders regarding program tracking, inventory status and program optimization
- Appropriately report any potential projects and systems issues

Projects Coordination:

- Coordinate programs between all departments, stakeholders and vendors by liaising with appropriate resource persons to obtain and provide information
- Manage allocations on client specific timeframes
- Ensure data client integrity; update and maintain target lists and program audiences
- Prepare and analyse reports for stakeholders in a timely manner
- Build recommendations and adjust projects as needed to meet KPIs
- Keep Team Manager, Customer Service team updated on projects business rules and requirements
- Support the Client Relationship Manager in implementing new projects
- Assist in the elaboration of company procedures and ensure that the procedures are kept up-to-date
- Pro-actively identify and resolve problems within area of responsibility.
- Responsible for the accuracy of contracts set-up and modifications in the platformAssist the Manager in the quarterly catalog production and fax blast campaigns
- create POs for vendor

Financial Responsibilities
- Track PO, prepare files for invoicing and monthly accruals, and ensure project invoicing and accounting is accurate and timely;
- Assist in preparing quotes and ensure their accuracy prior to submission to a client;
- Identify opportunities to offer additional services to broaden the scope of the current projects by assessing client needs;

Inventory Management
- Manage inventory and track backorders for items related to allocated projects, including receiving items, destructions, forecasted quarantines;
- Liaise with the warehouse for allocated projects.

Other Duties
- Perform system testing on proprietary systems to ensure optimum functionality with a focus on meeting client expectations (including reporting functions)
- May perform any other clerical and project support duties, as may be required, including but not limited to filing and archiving program records and contracts.

You Have:
College Diploma or equivalent Minimum of 3 years of relevant experience in customer relations. 2 or more years of experience in an office environment. Excellent bilingual (English/French) written and oral communication skills with both internal and external customers. Good understanding of customer needs and relations Strong organization and time management skills, must be able to work on multiple projects at the same time Analytical approach Decisive, proven pro-active work style while using diplomacy, resourcefulness and judgment Creative, solution driven with attention to details Embraces and fosters company values and company policies and initiatives Strong knowledge of MS office and computer literacy Knowledge of stock management a plus Experience in the healthcare industry is a definite asset

Our Benefits:

- Break paid between Christmas and New Years
- Health Benefits as of day 1 of employment
- Length of Service Awards
- Quarterly Star Awards
- Yearly Inizio Circle of Excellence Awards
- Referral bonus
- Library of online training courses

About Inizio Engage:
(Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: