Service Writer

2 days ago

Nanaimo, Canada Fountain Tire Full time

Overview:
Looking to work in a high volume shop? A shop that has growth and career opportunities? A shop that exceeded 2 MILLION in mechanical sales last year? Come inside and work with brand new, state of the art technology at
**Fountain Tire Nanaimo (4801 Wellington Road)**. We are currently looking for a full time
** Service Writer**

We have the best technology available to perform digital vehicle inspections, have just expanded to 10 mechanical bays with 3 alignment hoists. We offer the largest drive on wheel alignment hoist on Vancouver Island that can even accommodate 40” motorhomes and limousines for alignments and all other mechanical repairs. We also offer the new Hunter scissor alignment rack with 70” extension ramps to accommodate the lowest customized vehicles on the road. We have 4 fully licensed Government inspection technicians on staff so you will only be working only with well trained professionals.

As part of the front-line staff, the Service Writer is responsible for ensuring that all customers are provided with top-notch customer service. Your duties will include:
- Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business- Providing service quotes and receiving customer authorization for work to be performed- Finalizing sales and completing customer follow up to determine their satisfaction level with the service received- Scheduling customer appointments for tire and mechanical service- Recommending tire service, specialty tire service, wheel and mechanical service to customers- Ensuring that all products are billed accurately to the customer

**What does it take to get on track?**
- MUST HAVE A minimum of 1 year of experience as a Service Advisor or Service Writer in the automotive industry
- Mechanical knowledge with a background in customer service
- Maintaining a valid driver's license and a satisfactory driver's abstract are conditions of employment
- Ability to work Saturday's- Excellent time management skills- Strong interpersonal skills with the ability to work as a team
- Ability to work well under pressure in a fast paced, ever changing and high-volume environment

**What do we offer?**
**At Fountain Tire, you’ll have a great place to work**:

- Opportunity to work with highly trained inspection technicians
- Every day you will use state of the art technology - ONLY available on Vancouver Island at Fountain Tire Nanaimo
- Regular day shifts
- Great discounts for you and your family on tires, parts and mechanical services
- Health, Dental and Vision Benefits for you and your family
- RRSP matching program
- Fountain Tire Nanaimo is expanding their mechanical bays to 11 Mechanical hoists including 3 wheel alignment racks
- The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store

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