Automotive Service Advisor

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring an Automotive Service Advisor in our Nanaimo Auto Service Centre.

As an Automotive Service Advisor, you’re a key player in every Member’s experience when they entrust their vehicle to BCAA for repairs. From the time an appointment is booked through to its hand-over back to the Member, you’re responsible for the Member relationship. You’re an excellent listener, can manage conflict should it arise, and can translate technical information to members in a manner they will understand.

Who you are
-You love working on vehicles.
-You’re passionate about delivering outstanding customer service, even in complicated moments.
-You’re tenacious and detail oriented.
-You love to learn and aren’t afraid to ask questions.
-You’re personable and adaptable and strive to always improve your technical skills.
-Flexible hours and weekend work are no problem for you.
- What you bring
-A minimum of two (2) years of experience in the automotive field as a Service Advisor, Service Writer, or Automotive Parts Advisor.
-Intermediate knowledge of MS Office (Word, Excel, Outlook).
-Ability to lift 50 lbs (23 kg), bend, reach, walk and stand for long periods of time.
- Once here, you will
-Greet and check-in customers entering your BCAA Automotive Service Centre
-Act as each Member’s trusted advisor when discussing needed repairs, costs, schedule, timeline and preventative maintenance.
-Provide repair estimates and receive Member approval for work to be performed, finalize sales, and complete customer follow up after the repaired vehicle has left the shop.
-Book and maintain the appointment schedule.
-Ensure ongoing and accurate communication among team members involved with any repair.
-Perform shipping/receiving duties and assist in handling the flow of parts throughout the facility.
-Maintain a solid understanding of all BCAA products, best practices, standards, policies and systems as well as industry knowledge and competitors’ offerings.
Internal Applicants:_ Please note that the internal posting closes on _February 06, 2025_ and the role is a _Grade 6 _position._

The salary range for this position is $45,406.32 to $56,757.84 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.- Career and personal development to help you grow and reach your goals.- Incentives that recognize team and individual sales and performance.- Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.- A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
- for permanent employees

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