Front Desk Agent
1 week ago
**Job Summary**
**Duties**
- Greet patients upon arrival with a friendly demeanor and assist with check-in and payment, billing and insurance procedures
- Answer phone calls promptly, providing information about clinic services, and patient concerns.
- Manage billing and booking of patients using management software and ensure accurate data entry for patient information.
- Handle patient inquiries and complaints with professionalism.
- Maintain knowledge of clinic policies, procedures.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for incoming patients
- Process payments and maintain accurate records of transactions.
- Uphold high standards ofcustomer service at all times.
**Requirements**:
- Proven experience in customer service or hospitality roles, preferably in a clinical front desk setting.
- Strong communication skills with an emphasis on phone etiquette; multilingual or bilingual abilities are highly desirable.
- Proficiency in using phone systems and Jane and POS software is a plus.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong attention to detail and organizational skills to manage multiple tasks effectively.
- A genuine outgoing personality.
**Job Types**: Full-time, Part-time
Pay: $23.00-$35.00 per hour
Expected hours: 15 - 35 per week
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Extended health care
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-12-03
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