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Front Desk Agent

2 weeks ago

Banff, Canada Douglas Fir Resort & Chalets Full time

**Staff Incentives**

**$2.00 per hour housing allowance if you do not need staff housing**

**$13/night staff housing (if available)**
- Use of Hotel Amenities
- Health Benefits after 6 months of employment
- Affordable Staff Housing (while available)
- Friends and Family rates at the hotel

FRONT DESK AGENT DUTIES AND RESPONSIBILITIES:
Must have 1 year of Hotel Front Desk experience
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures,
- Maintains the cleanliness and neatness of the front desk area.

**Benefits**:

- Extended health care
- Dental care
- Life insurance

Please note we cannot sponsor you if you require a work permit visa.

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.50 per hour

**Benefits**:

- Extended health care

Work Location: In person