Front Desk Agent

5 days ago

Banff, Canada Canalta Lodge Full time

*STAFF ACCOMMODATION AVAILABLE*
The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Hotel Front Desk Agent must possess a positive and upbeat personality with a desire to deliver outstanding guest service to our guests. The Hotel Front Desk Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external Guests.
- We provide a bonus for staff members who commit to the summer season, exact dates TBA*

Core Competencies
- Customer Focus
- Communication
- Energy & Stress
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Job Duties
- Greet guests with a smile and answer their questions as required.
- Responsible for checking guests in and out of the Hotel.
- Issues room keys, information about the resort and restaurant and our facilities
- Answers various questions from guests.
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
- Count and verify cash, shift activity, keys etc.
- Check all unresolved departures.
- Review service requests for arrivals.
- Ensure front desk is stocked with any item’s guests may require before housekeeping leaves for the day
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

Pay: $16.50-$17.75 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Company events
- Discounted or free food
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Banff, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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