Digital Support Specialist

1 week ago

Woodbridge, Canada 407 ETR Full time

Position Responsibilities

  • Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.
  • Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.
  • Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.
  • Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer

experience.

  • Perform other duties as assigned.

Qualifications

  • Post-secondary education in Business / Marketing / Communications preferred.
  • 2+ years of experience in managing business customer relationships.
  • Strong English communication skills (both written & verbal) as well as good presentation skills.
  • Strong analytical skills and ability to take initiative to resolve business customer’s accounts and issues.
  • Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.
  • Excellent organizational skills as well as the ability to prioritize to meet goals and expectations.
  • Flexible and adaptable in meeting both the customers’ and business needs.
  • Ability to work well in a fast-paced team environment.
  • Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro.
  • Basic accounting knowledge is an asset.
  • NOTE _- This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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