Digital Support Specialist

2 days ago


Woodbridge, Canada 407 ETR Full time

Duties and Responsibilities:

- Maintain customer accounts in Salesforce and Appian
- Serve as product expert when resolving multiple Live Chats concurrently
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide administrative support to the customer operations team
- Responsible to ensure KPIs are met consistently
- Keep current with the company policies and procedures, job aids & continuous learning sessions
- Flexibility to work additional hours when required to meet department objectives
- Other projects or tasks as assigned

Qualifications:

- 1 -2 years’ experience in a customer service type role or e-commerce environment
- College diploma in Business, Communications, Marketing, or related field is preferred
- Excellent written and verbal communication skills
- Ability to multi-task and meet deadlines in a fast-paced environment
- Must be detail and process oriented
- Good typing speed and working knowledge of MS Office Products (Word, Excel)
- Experience with PeopleSoft, Maestro, Salesforce, Appian, and/or SAP is an asset
- Knowledge of 407 ETR business would be considered an asset



  • Woodbridge, Canada 407 ETR Full time

    Direct Relationships: - Team Manager, Digital Customer Support- - Manager, Digital Customer Operations- - Director, Customer Operations- Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian- - Process transponder lease requests for Transponder Equipped vehicles and Personal leases viathat reflects 407 ETR in a positive light- -...


  • Woodbridge, Canada Luggage City Full time

    At Luggage City we are a unique organization that offers a lot of growth opportunities - this role offers a fast-paced environment and an opportunity for continuous growth. Being a leader in the travel industry, the longest-running chain store in Canada with the largest retail space in Ontario, this is definitely something exciting to be a part of! Our...

  • Support Specialist

    4 days ago


    Woodbridge, Canada 407 ETR Full time

    **Position Summary**: The Service Desk Support Specialist is an individual who is passionate about technology and people. They strive to provide an elevated customer experience and look for ways to continually raise the bar. They possess the natural curiosity to seek clarity on how people are successful in their positions and have the ability to place...


  • Woodbridge, Canada 407 ETR Full time

    Position Summary: - Direct Relationships: - Team Manager, Digital Customer Support - Manager, Digital Customer Operations - Director, Customer Operations - Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian - Serve as product expert when resolving multiple Live Chats concurrently. - Keep records of customer interactions,...


  • Woodbridge, Canada 407 ETR Full time

    Direct Relationships: - Team Manager, Digital Customer Support- Manager, Digital Customer Operations- Director, Customer Operations Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian- Process transponder lease requests for Transponder Equipped vehicles and Personal leases via- that reflects 407 ETR in a positive light- Serve...


  • Woodbridge, Canada Tycho Poly Inc. Full time

    **Job Title: Marketing, Design, and Web Specialist** **Company: Tycho Poly** **Location: Woodbridge, Ontario** **Position Type: Full-Time** **About Us**: As we continue to grow, we are focused on enhancing our marketing, branding, and digital presence. We are looking for a **Marketing, Design, and Web Specialist** to join our team. In this dynamic role, you...


  • Woodbridge, Canada Toronto Auto Brokers Full time

    Toronto Auto Brokers is a premier pre owned luxury car dealership in the GTA. We are currently looking for an experienced individual to handle the marketing for the dealership. Main responsibilities will include: - promoting dealership and vehicles on all social media platforms daily - producing and promoting high quality photography, videos, and reels for...


  • Woodbridge, Canada ASSMBLY INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months - **Work setting**: - Business and/or industry - ** Tasks**: - Prepare written material such as reports, briefs, website content - Supervise staff - Train staff - Perform administrative tasks - Conduct...


  • Woodbridge, Canada ASSMBLY INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months **Work setting**: - Business and/or industry **Tasks**: - Prepare written material such as reports, briefs, website content - Supervise staff - Train staff - Perform administrative tasks - Conduct comparative...


  • Woodbridge, Canada ASSMBLY INC Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Business and/or industry - ** Tasks**: - Prepare written material such as reports, briefs, website content - Supervise staff - Train staff - Perform administrative tasks - Conduct...