Digital Support Specialist

3 days ago

Woodbridge, Canada 407 ETR Full time

Position Summary:
- Direct Relationships:
- Team Manager, Digital Customer Support
- Manager, Digital Customer Operations
- Director, Customer Operations
- Duties and Responsibilities:
- Maintain customer accounts in Salesforce and Appian
- Serve as product expert when resolving multiple Live Chats concurrently.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide administrative support to the customer operations team.
- Responsible to ensure KPIs are met consistently.
- Keep current with the company policies and procedures, job aids & continuous learning sessions.
- Flexibility to work additional hours when required to meet department objectives.
- Other projects or tasks as assigned.
- Qualifications:
- 1 -2 years’ experience in a customer service type role or e-commerce environment
- College diploma in Business, Communications, Marketing, or related field is preferred.
- Excellent written and verbal communication skills
- Ability to multi-task and meet deadlines in a fast-paced environment.
- Must be detail and process oriented.
- Good typing speed and working knowledge of MS Office Products (Word, Excel)
- Experience with PeopleSoft, Maestro, Salesforce, Appian, and/or SAP is an asset.
- Knowledge of 407 ETR business would be considered an asset.
- Available to work weekdays between 8:30am - 7:30pm
- Our Offer- Free 407 ETR usage (taxable benefit)
- Competitive compensation
- Community culture
- Continued education budget
- Expect excellence: Collaborative team, learn, and grow with a high-performance team.
- Our Offer- 407 ETR usage (taxable benefit)
- Competitive salary, bonus structure
- Competitive vacation package
- Community culture
- Continued education budget
- Expect excellence: Collaborative team, learn, and grow with a high-performance team.

About 407 ETR- Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.- 407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Canada Pension Plan Investment Board (CPP Investments) through indirectly owned subsidiaries (50.01%);
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (43.23%); and
- SNC-Lavalin (6.76%).Note:

- _At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole._
- Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive._

  • Digital Support Specialist

    1 week ago

    Woodbridge, Canada 407 ETR Full time

    Direct Relationships: - Team Manager, Digital Customer Support- - Manager, Digital Customer Operations- - Director, Customer Operations- Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian- - Process transponder lease requests for Transponder Equipped vehicles and Personal leases viathat reflects 407 ETR in a positive light- -...

  • Social Media Specialist

    1 week ago

    Woodbridge, Canada Luggage City Full time

    At Luggage City we are a unique organization that offers a lot of growth opportunities - this role offers a fast-paced environment and an opportunity for continuous growth. Being a leader in the travel industry, the longest-running chain store in Canada with the largest retail space in Ontario, this is definitely something exciting to be a part of! Our...

  • Digital Support Specialist

    5 days ago

    Woodbridge, Canada 407 ETR Full time

    Direct Relationships: - Team Manager, Digital Customer Support- Manager, Digital Customer Operations- Director, Customer Operations Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian- Process transponder lease requests for Transponder Equipped vehicles and Personal leases via- that reflects 407 ETR in a positive light- Serve...

  • Digital Marketing Specialist

    3 days ago

    Woodbridge, Canada ASSMBLY INC Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Business and/or industry - ** Tasks**: - Prepare written material such as reports, briefs, website content - Supervise staff - Train staff - Perform administrative tasks - Conduct...

  • Technical Support Specialist

    1 week ago

    Woodbridge, Canada Pong Game Studios Full time

    Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and constantly innovate to deliver exciting game experiences to players around the...

  • E-commerce Specialist

    1 day ago

    Woodbridge, Canada Trade Secrets Full time

    **E-Commerce Specialist - Head Office** **Flexible Hours | Free Beauty Products | Bonuses** Join GS Beauty Group, home of **Trade Secrets** and **Glamour Secrets**, as our **E-Commerce Specialist**. Enjoy a **flexible 8:30 AM-3:00 PM schedule**, performance bonuses, complimentary beauty products & services, business travel, and networking with top global...

  • Front Office Assistant

    1 week ago

    Woodbridge, Canada CK MOTORS INC. Full time

    **Front Office Assistant / Customer Support Specialist (Seasonal)** At **CK Motors**, our mission is simple**:We care for you. And your car.** We are a fast-paced, customer-focused automotive repair shop, dedicated to providing top-notch service and a friendly experience. **(Canadian cityzen or Permanent resident Only)** **Are you the one who feels happy...

  • Customer & Digital Marketing Manager

    5 days ago

    Woodbridge, Canada Rich Products Corporation Full time

    Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their...

  • Social Media Marketing Specialist

    1 day ago

    Woodbridge, Ontario, Canada Toronto Auto Brokers Full time

    Company DescriptionToronto Auto Brokers is an award-winning luxury pre-owned car dealership located in the Greater Toronto Area (GTA). Known for its exceptional customer service, the dealership is committed to helping clients find their dream cars. With a 20,000 sq. ft. showroom housing over 200 vehicles, Toronto Auto Brokers offers a wide variety of premium...

  • Digital Communications Advisor

    1 day ago

    Woodbridge, Ontario, Canada 407 ETR Concession Company Full time

    Title: Digital Communications AdvisorDepartment: Communications and Government RelationsLocation: 6300 Steeles Ave West, WoodbridgeSalary Range: $72,000-$107,000 (base salary + bonus)Position Summary:407 ETR is seeking a Digital Communications Advisor to join its Communications and Government Relations team. The successful candidate will be responsible for...