Business Support Specialist

5 days ago

Woodbridge, Canada 407 ETR Full time

chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.
- Direct Relationships:
- Team Leader, Commercial Relations-
- Manager, Commercial Relations- Position Responsibilities:
- Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.-
- Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.-
- Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.-
- Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer- experience.-
- Perform other duties as assigned.- Qualifications:
- Post-secondary education in Business / Marketing / Communications preferred.-
- 2+ years of experience in managing business customer relationships.-
- Strong English communication skills (both written & verbal) as well as good presentation skills.Strong analytical skills and ability to take initiative to resolve business customer’s accounts and issues.-
- Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.-
- Excellent organizational skills as well as the ability to prioritize to meet goals and expectations.-
- Flexible and adaptable in meeting both the customers’ and business needs.-
- Ability to work well in a fast-paced team environment.-
- Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro.-
- Basic accounting knowledge is an asset.

  • Business Support Specialist

    1 week ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: - chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience. - Direct Relationships: - Team Leader, Commercial Relations- - Manager, Commercial Relations- Position Responsibilities: - Manage and improve 407 ETR’s relationship with small and...

  • Business Support Specialist

    2 days ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: Direct Relationships: - Team Leader, Commercial Relations - Manager, Commercial Relations Position Responsibilities: - Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call - Be comfortable working in a fast-paced,...

  • Business Support Specialist

    20 hours ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary:- Direct Relationships:- Team Leader, Commercial Relations- - Manager, Commercial Relations- Duties and Responsibilities: Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call.- - Be comfortable working in a fast-paced,...

  • Support Specialist Co-op

    2 days ago

    Woodbridge, Canada 407 ETR Full time

    The Service Desk Support Specialist is an individual who is passionate about technology and people. They strive to provide an elevated customer experience and look for ways to continually raise the bar. They possess the natural curiosity to seek clarity on how people are successful in their positions and have the ability to place themselves in the shoes of...

  • Technical Business Operations Specialist

    1 week ago

    Woodbridge, Canada AGI – Aggrowth International Full time

    **Position Title: Technical Business Operations Specialist**: **Department: Sales Execution**: **Division: AGI Food**: **Location: Woodbridge, ON**: **About AGI**: Ag Growth International (AGI) is a Canadian based food infrastructure company. With over 4,000 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and...

  • Front Office Assistant

    1 week ago

    Woodbridge, Canada CK MOTORS INC. Full time

    **Front Office Assistant / Customer Support Specialist (Seasonal)** At **CK Motors**, our mission is simple**:We care for you. And your car.** We are a fast-paced, customer-focused automotive repair shop, dedicated to providing top-notch service and a friendly experience. **(Canadian cityzen or Permanent resident Only)** **Are you the one who feels happy...

  • Business Support Specialist

    2 days ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: - chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience. Direct Relationships: - Team Manager, Commercial Relations- - Manager, Commercial RelationsPosition Responsibilities: - Manage and improve 407 ETR’s relationship with small and medium...

  • Business Support Specialist

    5 days ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: - chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience. - Direct Relationships: - Team Leader, Commercial Relations- - Manager, Commercial Relations- Position Responsibilities: - Manage and improve 407 ETR’s relationship with small and...

  • Technical Support Specialist

    2 weeks ago

    Woodbridge, Canada Pong Game Studios Full time

    Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and constantly innovate to deliver exciting game experiences to players around the...

  • Support Specialist

    20 hours ago

    Woodbridge, Canada 407 ETR Full time

    Position Responsibilities: - Provide exceptional customer service to all internal and external end users - Provide clear, concise and targeted communications for situations concerning all groups within the end user community - Communication for activities and issues impacting the business or external customers, including but not limited to any IT...