Desktop & Networking Technician

2 hours ago

Vancouver, Canada happier IT Full time

Desktop Support Technician

This role will be to provide overall hardware/software support to our clients across the Lower Mainland (Vancouver, BC) The position will assist our helpdesk being hands in the field, troubleshooting issues and deploying new hardware.

Desired Skills & Experience

**Responsibilities**:

- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes)
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Data Backup and Data Recovery coordination
- Hardware Refresh (Computers, Laptops, UPS, Server, WAPS, Firewall & Switches)
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Inventory and Asset Management - Depot Operations
- Coordinate with external vendors for RMA
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Manage onsite maintainance of our Data Centre
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

- Prefer 3-5 years IT experience, including technical training
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds

**Experience**:

- Desktop support: 4 years (required)

Work Location: In our Depot & At our Client Locations

Pay: $24.87-$29.95 per hour

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- BC Drivers Licence (required)

Work Location: On the road

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