Front Counter Information Clerk B

2 weeks ago


Winnipeg, Canada City of Winnipeg Full time

Under the general supervision of the Appeals Manager, the Front Counter Clerk Information Clerk is responsible for front-line and over-the-counter informational inquiries from the general public.

**As the**_Front Counter Information Clerk _**you will**:

- Provide customer service related to all services within the City Clerk Department
- Support and assist Board of Revision Activities
- Processes transaction for the sale of merchandise, souvenirs (pins), publications, photocopies, and other City Clerk department services
- Provides clerical and administrative support to the department
- Support and assist the Senior Election Officer in the Civic Elections and By-Elections

**Your education and qualifications include**:

- Excellent verbal and written abilities in both English and French.
- High school diploma or equivalent.
- Previous experience in an administrative/clerical environment.
- Previous customer service experience.
- Ability to maintain composure and deal tactfully and diplomatically with customers in stressful situations.
- Ability to compute accurate mathematical calculations.
- Ability to exercise sound judgment and react resourcefully under pressure.
- Ability to communicate effectively verbally with a diverse clientele, with patience, authority and empathy.
- Ability to communicate in writing in a professional, and diplomatic manner maintaining confidentiality and sensitive information.
- Data entry and verification skills with the ability to verify data with accuracy across various sources.
- Ability to establish and maintain good working relationships with all levels of the organization.

**Conditions of employment**:

- Availability to work varied hours and over time as required



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