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Front Counter Information Clerk B

2 weeks ago

Winnipeg, Canada City of Winnipeg Full time

Under the general supervision of the Appeals Manager, the Front Counter Clerk Information Clerk is responsible for front-line and over-the-counter informational inquiries from the general public. They will also maintain the public information notification materials and aid users of the Public Access Terminal.

The Front Counter Clerk Information Clerk acts as the Commissioner of Oaths, processes legal documents, ensuring required signatures and authorizations are obtained and applies The City of Winnipeg official corporate seal on official documents, and performs cashier/transactional functions for merchandise sales and related City Clerk services.

**As the **_Front Counter Information Clerk, _**you will**:

- Provide customer service related to all services within the City Clerk Department.
- Support and assist Board of Revision activities.
- Processes transactions for the sale of merchandise, souvenirs (pins), publications, photocopies, and other City Clerk department services.
- Provides clerical and administrative support to the department.
- Support and assist the Senior Election Officer in the civic elections and by-elections.

**Your education and qualifications include**:

- High school diploma or equivalent.
- Ability to speak and write in both official languages (English & French).
- Previous experience in an administrative/clerical environment.
- Previous customer service experience.
- Ability to maintain composure and deal tactfully and diplomatically with customers in stressful situations.
- Ability to compute accurate mathematical calculations.
- Ability to exercise sound judgment and react resourcefully under pressure.
- Ability to communicate effectively verbally with a diverse clientele, with patience, authority, and empathy.
- Ability to communicate in writing in a professional, and diplomatic manner maintaining confidentiality and sensitive information.
- Data entry and verification skills with the ability to verify data with accuracy across various sources.
- Ability to establish and maintain good working relationships with all levels of the organization.

**Conditions of employment**:

- Availability to work varied hours and overtime as required.