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Shipping Coordinator

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Mississauga, Canada Felix Full time

**About Felix**

Founded in 2019, Felix is a patient-driven digital healthcare company that puts you in control of your health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians. Our strong venture partners provide us the resources to support our rapid growth and we are continuing to build our incredible pharmacy team based in Mississauga, Ontario. Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care across a growing range of categories such as birth control, erectile dysfunction, acne and more.

**Availability**: Full-time, in-person, Monday-Friday (Occasional weekends may be required)
**Location**:Onsite, Mississauga, ON

We are looking for a full-time Shipping Coordinator to join our growing pharmacy team. Reporting to the Pharmacy Manager, the Shipping Coordinator will manage packaging and shipping operations for our Ontario location and perform key administrative duties. The Shipping Coordinator will package and label orders, manage packing supplies and handle shipping questions alongside our customer support team.

**Responsibilities**:

- Support the Pharmacy team with packaging and labeling of prescriptions in preparation for daily pickup by courier at scheduled time
- Keep record of all shipping supplies and promotional materials and re-order supplies as needed
- Provide tracking updates to users and act as a point of contact for managing returned packages and resolving transit delays.
- Maintain a communication bridge with the customer service team and escalate issues when necessary
- Other administrative and clerical work and ad-hoc tasks as required

**Job Requirements**:

- At least 18+ years of age with a high school diploma, GED or equivalent
- Remarkable attention to detail as it relates to packaging and labelling, inventory management and quality control
- Exceptional verbal and written communication skills
- Demonstrate the ability to work effectively in a team environment
- Exhibit a high level of flexibility and adaptability
- Respect for Health & Safety procedures and protocols and commitment to maintaining a safe work environment for colleagues
- Fluent in English