Resident and Family Service Coordinator

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a permanent full-time **Resident and Family Service Coordinator (Licensed Practical Nurse)** to join our **Parkland Station Yards** team based in Moncton, New Brunswick.

This exciting new opportunity will be supporting the current nursing homes, Gordon Hall and Ocean Hall as well as the opening of Garraway Hall, a new 60-bed licensed long-term care facility located at Parkland Station Yards and opening in April 2025.

**Meaningful Benefits**

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

- Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

**About the Opportunity**

This position will be responsible to coordinate admissions and be a liason with residents and families. See below for details about the role:

- Participates as a member of the interdisciplinary team, resident and family meetings, coordinating with other team members in assisting individual residents to meet their assessed needs. Provides support to residents and families as appropriate.
- Collaborates with residents and family/friends to meet their program expectations and needs.
- Coordinates admission, transfer and discharge of residents in coordination with the interdisciplinary team.
- Prepares funding requests and reports relating to resident needs; maintains resident records as required.
- Supports resident and family with financial questions and concerns; investigates and rectifies any lapses in payment.
- Develops and maintains relationships with the Department of Social Development, community institutions and community groups as necessary.
- Prepares reports, records, statistics and other data as needed or requested.
- Demonstrates effective communication strategies and skills when relating to residents, family/friends and team members.
- Modifies service delivery to support the changing health status or responsive behaviors of the residents.
- Promotes a safety culture (or acts as a safety role model) by taking every reasonable precaution in the circumstances to ensure the health and safety of employees and all others in the workplace, including but not limited to, providing supervision, training, information and equipment needed for employees to do their job safely.

**About You**

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

- Active registration with the Association of New Brunswick Licensed Practical Nurses (ANBLPN);
- Ability to provide a clear criminal record with vulnerable sector screening upon hire;
- Advanced proficiency in the English language is required, proficiency in French considered an asset;
- Any previous course in Alzheimer’s and Dementia Care to be a huge asset;
- Previous working experience with elderly in long-term care or a senior living environment an asset;
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

**About Us**

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work enviro