Service Navigator

Full-time, Permanent

Do you have a passion for working with families with Autism Spectrum Disorder (ASD) and have experience with intake, service navigation/coordination and/or case management? If so, we encourage you to apply.

The Role:
Reporting to the Director, Programs and Services, the Service Navigator acts as the first point of contact by conducting intake and family support services for prospective and current clients. Service Navigators conduct needs assessment and develop Individualized Service Plans to assist families in navigating and coordinating service and supports.

What your day looks like:

- Responsible for conducting comprehensive needs assessments with families including the following:

- Provide initial consultation/triage to families and clients to assist them in identifying needs and appropriate services by helping them understand and make informed decisions about their service options
- Support families with new ASD diagnoses to understand and navigate the system including resources and services available
- Assess and determine appropriate services and funding based on eligibility
- Effectively communicate with families and act on behalf of the GCA when providing advice and consultation
- Responsible for developing client-focused, individualized service plans for participants based on the needs assessments in order to enable them to access programming and services to include internal and external referrals
- Accountable for recording and relaying accurate, relevant and timely information to the Program Coordinator to ensure seamless internal transfer of clients to appropriate program and/or external service
- Support and guide families to complete the necessary steps to register and/or educate families on all relevant details of their program options and/or services available to them
- To collaborate with multidisciplinary staff to advocate and support assessment, service options and implementation
- Maintain all records and reports as required by the Centre’s polices and procedures (and funder requirements) to include but not limited to case notes and updating information trackers
- Act as a resource contact for external services and clients
- Support families in advocating for appropriate service plans for their children, provides resources and advice
- Attend community outreach initiatives such as conferences, presentations and fairs
- Develop collaborative relationships and network with related service providers to strengthen external partnerships to help inform families and connect them to programs, services, and resources available in their local communities
- Host opportunities for families to connect in person and virtually through educational events and parent support groups
- To participate in team and staff meetings regularly and to contribute to program development initiatives within the team and across the GCA
- Other duties as assigned

What you bring to the role:

- University degree in relevant field. An equivalent combination of education and experience will be considered
- A minimum of three (3) years’ experience working in a clinically related discipline including providing support to families with ASD to include a minimum of one (1) year experience with intake, service navigation/coordination and/or case management
- Demonstrated knowledge and ability to conduct needs assessments and service plans
- Previous experience working with children with developmental disabilities and/or Autism
- Excellent verbal and writing communication skills
- Good data collection, filing and report writing skills
- Demonstrated understanding of early childhood education, autism and applied behaviour analysis
- Previous service coordination, planning and advocacy experience
- Demonstrate strength as a team player
- Effective problem solving and judgement skills
- Superior organizational and time management skills
- Ability to work in a flexible work schedule including evenings and weekends when necessary
- Satisfactory current Vulnerable Sector Check and Criminal Records Check
- Proof of full vaccination against COVID-19

Working Conditions:

- Frequent phone and computer work
- Seated for long periods of time
- Standing for extended periods of time for presentations
- Outside normal working hours to meet client needs when necessary

Why Work for GCA:

- Salary: $54,732-$61,360
- Generous vacation entitlements
- Extended Health and Dental Benefits
- EAP and Headspace access
- RRSP contributions
- Float Days and Sick Leave entitlements
- Learning and Development opportunities
- Hybrid working environment (role dependent)
- Internationally recognized leadership and innovation in the field of ASD

**Equity, Diversity and Inclusion**
**Accommodation**
Geneva Centre for Autism is also committed to accommodating applicants with disabilities during the recruitment, assessment and selection process. Please notify us if you require accommodation in respect of the materials or procedures