Manager, Patient Access

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
- Fully paid medical, dental and vision coverage from your first day
- Health care spending account
- Premium defined benefit pension plan
- 3 personal days and 2 float days annually
- Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
- Career development opportunities
- A collaborative values-based team culture
- Wellness program
- A hybrid working model
- Participation in
- Communities of InclusionWant to make a difference in your career? Consider this opportunity.Reporting to the Director of Patient Access and Navigation (PANS), within the Population Health and Value-based Health Systems portfolio, the Manager, Patient Access and Navigation Services Operations will be responsible for day-to-day management of the Patient Access and Navigation Services team including engaging across portfolios to support various PANS key areas of focus such as Mental Health & Addictions, Primary Care, Access to Episodic Care, and the Health811 program. A strong collaborative working relationship with the leadership teams across Digital Excellence in Health (DxH), Population Health and Value-Based Health and other Ontario Health portfolios is essential.

The Manager, Patient Access and Navigation Services Operations will provide oversight for the operations and evolution of the Health811 program. The manager will help ensure successful implementation of the annual roadmap and delivery for by ensuring that the contractual obligations of the vendor for Health811 are met. The Manager will need to align the program work with various leads from Population Health, Digital Excellence for Health, Mental Health Centre of Excellence, Communications, Privacy, Security and Finance and other OH resources that support the work of the PANS team. Key executive governance committees will also need to be supported with external stakeholders, building positive relationships in a complex governance structure to ensure successful business outcomes.

The Manager will ensure employees understand how their work contributes to Ontario Health’s broader organizational objectives, while also ensuring business partners and stakeholders have visibility to the value their teams provide. Working closely and in collaboration with the Director, Patient Access and Navigation Services, the Manager will participate in strategic planning, coordinate execution of their team’s annual work plan, manage selected projects and services, while being able to execute tactically as they are engaged in daily activities. As a results-driven individual, the Manager, Patient Access and Navigation Services relies on excellent time and priority management skills and strong relationship management skills to ensure programs are supported.

Here is what you will be doing:
People Leadership- Provides full scope of leadership responsibilities to a multifunctional team including recruitment, setting/measuring performance expectations and outcomes, career development/counseling, approval of leadership and training opportunities, and performance management. This includes overseeing and ensuring the quality of outputs, effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary- Works with Human Resources to manage employee relations issues, resolve interpersonal disputes, concerns and/or problems in a matter that is fair and consistent with organizational/corporate and department policies- Promote a teamwork environment where staff from diverse multilingual and multicultural backgrounds can interact productively and efficiently.- Directs, trains, mentors and coach’s transformation, Patient Access and Navigation Services team members and functional experts to grow capabilities and key skills.- Oversees work-planning activities while maintaining work-life balance for each staff member- Fosters a culture of engagement and high-performing teams that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison, organizational mission, guiding principles, values, strategies and managing career or skill development planning for the team.- Empowers staff to take responsibility for their jobs and goals, delegating responsibilities and clearly define expectations, accountabilities and provides regular feedb