Clinical Navigator

Services at Baycrest has an opportunity for a

**CLINICAL NAVIGATOR, TEMPORARY FULL-TIME**

**(APPROX 6 MONTHS)**

OPSEU 583 Hourly Pay Rate: $ 44.03 - $50.05

This role is a key member of the Ambulatory Services and specifically the Central Navigation Office. The incumbent is responsible for providing navigation support for primary care providers related to Baycrest Ambulatory Services as part of Central Navigation. This role will support three major functions for Central Navigation: Consolidate/centralize the triage function for referrals to Ambulatory Services, Expand the scope of Central Navigation to include a clinical contact component earlier in the process, Implementation of a standardized approach to prioritize referrals.

**Responsibilities include but are not limited to**:

- Act as a central clinical point of contact for general Ambulatory Services inquiries
- Support health care partners across sectors in triaging, recommendations and navigation as it relates to clinical components
- Oversees and provides navigation through a screening process
- Utilizes knowledge, skills and judgement needed to provide competent, evidence-based best practices
- Provides sound clinical knowledge and skills, acts as clinical expert and resource with a focus on improving the referral triage process
- Facilitates the development and sharing of educational resources as appropriate and participates in local flow and navigation initiatives
- Oversees content for Central Navigation resources
- Coordinates and accelerates alignment and pathways between Ambulatory Services
- In collaboration with Quality and Business Intelligence partners, track and monitor key access to care indicators (e.g., first contact and wait times)

**Qualifications include but are not limited to**:

- Completion of a Master’s Degree program in a Regulated Healthcare Profession (Social Work, Occupational Therapy, Nursing)
- Current registration/licensure in good standing as required by a professional regulatory body
- Minimum three (3) years related experience in geriatrics, community-based seniors care, ambulatory services
- Knowledge of the current ambulatory services offerings & previous experience in providing navigation services is preferred
- Demonstrated hands on expertise using geriatric assessment tools and the ability to discern individualized use of these tools as a means of data gathering
- Clinical expertise working with individuals, families and formal caregivers
- Demonstrated excellent clinical-reasoning, critical thinking and active listening skills

Central Navigation is a partnership between hospital, Home and Community Care, and primary care providers. The SCOPE service is a virtual interprofessional team that facilitates greater access for primary care providers for their patients.

**Summary of Duties**

**The role requires diverse skills including**:

- systems navigation
- telephone and in person clinical consultation
- assessment for acute/crisis needs and knowledge of guided self-help either as the treatment of choice or as a bridge to more appropriate treatment

As a member of the SCOPE interprofessional team, the individual will contribute to the development and review of integrated primary care including the provision of appropriate data and model development.

**Tasks Include**:

- Primary responsibility is to serve as a point of access to connect primary care providers to appropriate supports related to Mental Health and Addictions
- Understand and clarify primary care provider concerns and request for support; screen patients for the purpose of evaluating the need for service, the nature of the problem, and assigning priority
- Establish contact with members of the interprofessional team and community agencies to obtain, provide or exchange information relating to patients' psycho-social functioning and health care
- Enhance work flow and communication pathways between hospital, primary care and community care by identifying barriers to care and work towards creating new care pathways to promote and optimize seamless care for the client. This includes the clarification of referral criteria and identification of the resource that will best suit the health care need
- Improve communication and collaboration between consultants and primary care services by assisting primary care provider staff in the compilation of referral packages and follow-up of referrals
- Responsible for outreach efforts to establish and maintain positive working relationship with key customers
- For a small number of patients requiring interim supports, support patients through regular, patient-centered follow-up, including home visits to engage and empower patients
- Identify appropriate and credible resources responsive to patient needs taking into consideration culture, language, reading level, and health literacy

**Qualifications/Skills**
- Ability to work independently but seek consultation when needed
- Excellent verbal and written co