Service Navigator and Intake Coordinator

**Service Navigator & Intake Coordinator**

Are you seeking a fulfilling career with a purpose-driven organization dedicated to supporting hospitality and tourism workers and employers in the Greater Toronto Area?

We are excited to offer an opportunity to make a meaningful impact by providing invaluable support to workers and job seekers facing uncertainty in today's labour market.
Join us and be a part of a mission-driven team committed to making a difference.
- Full time contract to March 30, 2026, with the possibility for contract extension

**Position Overview**

HTA75 is seeking a Service Navigator & Intake Coordinator to support job seekers and hospitality workers to enroll
in their vocational and upskilling training programs. In this role, the Service Navigator & Intake Coordinator will play a crucial part in helping participants navigate program services delivered within HTA 75 while connecting them to external community support when needed. Working closely with Program Specialists & Instructors, as well as support staff, the Service Navigator & Intake Coordinator will ensure that all program participants receive the necessary support throughout their employment and training journey.

**Key Accountabilities**
- Conduct interviews and assessments to determine the employment and career goals of participants
- Identify and address employment barriers and provide job readiness skills, job search strategies, resume writing, and interview preparation assistance to participants
- Assess the need for additional support services such as rehabilitation, financial aid, or further training and refer participants to the appropriate resources
- Provide incumbent workers with job retention and career mobility strategies, addressing job dissatisfaction, mid-career changes, and workplace transitions
- Conduct assessments to determine the interests, aptitudes, and abilities of participants and match them with suitable job opportunities
- Offer career development and coaching to participants and provide ongoing support to ensure long-term employment success
- Deliver employment modules for training programs as required
- Conduct regular 1-on-1 meetings with participants to provide support and resources
- Ensure completion of registration forms and follow-up reports
- Develop engagement tools to maintain contact with participants post-programs
- Support post-program activities such as satisfaction surveys, reporting updates, data collection, and other related duties
- Provide retention support to employers and participants, which may include on-site visits and coaching.

**Role Requirements**
- This is an in-person position and requires attendance in-office and at various training sites, employer properties, and other meeting spaces across the Greater Toronto Area.
- This position will require work occasionally outside of standard business hours. HTA75 programs reflect the needs of the hospitality workforce and its availability for training and support.
- This position will be required to work some evenings and weekends.

**Required Skills & Experience**
- Experience in coaching or career development, including motivating and empowering others through coaching and feedback
- Experience working with diverse communities and vulnerable populations
- Knowledge of local, regional, and provincial labour markets, and job search techniques
- Strong relationship-building, organizational, and time management skills
- Excellent verbal and written communication skills, including interpersonal and active listening skills
- Proficiency with MS Office, including Word, Excel, Outlook, and PowerPoint
- Ability to work independently and collaboratively in a team, and to adjust communication style based on personality and learning style
- Strong problem-solving, decision-making, and solution-focused coaching skills
- Access to a personal vehicle or ability to use public transit to travel to events and training programs around the Greater Toronto Area as required
- Hospitality industry experience is an asset

**Compensation & Benefits**
- This role will receive an annual salary
of $60,000 - $65,000 CAD (pro-rated through the length of the contract, if applicable)
- Health and dental program for the employee and dependents with 100% of the benefit premium paid by HTA75
- A remote work program which allows you to (at times) work from various locations outside of Ontario and Canada
- Inclusive and supportive paid personal time, sick time, and bereavement policies
- A supportive culture designed to help you develop and grow
- Professional development opportunities to enhance your career

**Organization**
**Overview**

At HTA 75, we are dedicated to ensuring the future success of hospitality workers by providing comprehensive skill development and support services. Our range of services includes financial advice, career navigation, and employment services, all designed to help hospitality workers strengthen their skills and overall well-being