Customer Satisfaction Representative

1 day ago

Kingston, Canada HealthHub Patient Engagement Solutions Full time

Work Term: Permanent
- Work Language: English
- Hours: 20 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
- **Work setting**:

- Health care institution, facility or clinic
- ** Tasks**:

- Act as spokesperson for an organization
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- ** Computer and technology knowledge**:

- MS Excel
- MS Outlook
- MS Windows
- MS Word
- ** Transportation/travel information**:

- Own transportation
- Own vehicle
- Valid driver's licence
- Public transportation is available
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
- Bending, crouching, kneeling
- Handling heavy loads
- Repetitive tasks
- Standing for extended periods
- Walking
- ** Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Ability to multitask
- Dependability
- Quick learner
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?

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