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Bilingual Consumer Affairs Coordinator

2 weeks ago

Toronto, Canada Lindt Corporate Full time

Reporting to the Consumer Affairs Specialist, the Bilingual Consumer Affairs Coordinator manages the coordination and response to consumer concerns and complaints. This person will make improvement suggestions and work on initiatives to optimize their work while increasing consumer care.

**Responsibilities**:

- Responds to each consumer situation including correspondence and distribution of products/ compensation as required
- Identifies and escalate consumer concerns depending on the severity and sensitivity of the concern
- Ensure CRM is maintained and responses are timely and external trackers are maintained
- Look for and share improvements opportunities
- Participate and collaborate on projects as assigned

**Qualifications**:

- Excellent communication and interpersonal skills, English & French (listening, oral and written)
- Ability to show patience by staying calm, courteous, and professional, even when dealing with a difficult situation
- Technical skills including proficient in outlook, word, excel a must while CRM software experience an asset

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #CORPORATE #SUPPLYCHAIN #LI-LINDTCA #LI-Hybrid #LI-AR1