Motorsports Customer Service Coordinator

2 weeks ago

Drummondville, Canada Soucy Group Full time

The Coordinator's main mandate is to support the motorsports customer service team. He/she acts as a leader within his/her team and with business partners (internal and external) by responding to their constantly changing needs. During the production launch of new products, he/she acts as a liaison between the engineering and procurement teams to ensure the synchronization of communicated delivery dates. He/she is influential, persuasive, diplomatic and firm in problematic situations.

Here's an overview of your tasks:

- Support the motorsports customer service agents in the daily management of complex customer files
- Advise agents on actions and strategies to be implemented to serve internal and external customers
- Handle delivery issues to meet and exceed customer expectations by ensuring resolution
- Act as the point of contact with the sales and engineering departments and track engineering project release dates versus customer delivery dates (PDP)
- Identify and participate in the implementation of continuous improvement opportunities
- Analyze products with complex components with long lead times and implement workarounds
- Update and monitor key metrics and make necessary adjustments
- Establish and maintain a relationship of trust with the organization's business partners

**WHAT WE’RE LOOKING FOR**:

- College diploma (DEC) in administration, Bachelor's degree an asset
- Minimum of 3 to 5 years experience in customer service in a manufacturing environment
- Excellent command of the English language, both oral and written
- Good knowledge of customer and supplier order management processes and principles
- Ability to handle multiple files simultaneously under tight deadlines
- Good time and priority management
- Ability to adapt
- Diplomacy, ability to maintain harmonious business relations
- Analytical skills and thoroughness
- High concern for customer service, dynamism
- Good communicator, great ability to influence and persuade
- Ability to work in a team
- Availability and flexibility
- Proactivity

**WHAT WE HAVE TO OFFER**:

- Permanent, full-time position
- You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment
- The best of both worlds: the resources of a large company and a family-like atmosphere
- A team that is passionate, attentive and committed to excellence
- Flexible schedules that allow you to balance your work and your personal life
- Group insurance (different plans adapted to your needs)
- Registered Retirement Savings Plan with employer contributions
- Employee and Family Assistance Program
- Social activities.

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