Inside Sales

5 days ago

Mississauga, Canada Reliable Bearing Full time

**About us**

Reliable Bearing is a leading Canadian distributor of bearings, power transmission products, and safety equipment. Based in Mississauga, Ontario, we’ve been serving industrial clients for over 25 years.

As part of the FICODIS Group, we offer a wide range of quality products, including our exclusive CROMSON brand and pride ourselves on delivering innovative solutions through a dedicated team of professionals.

**Overview**
We are seeking a motivated and detail oriented Inside Sales & Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, processing orders, and providing excellent service while supporting the sales team with administrative tasks.

**Responsibilities**
- Resolving customer issues efficiently and professionally, ensuring a positive experience and maintaining high satisfaction levels.
- Assisting the sales team by following up on leads, providing accurate product and pricing information, and supporting the order process from start to finish
- Processing customer orders, confirming product availability, updating clients on delivery timelines, and ensuring all data is accurately entered into the sales system.
- Maintaining a strong understanding of the company’s products and services to confidently guide customers in selecting the best solutions for their needs.

**Qualifications**
- Proven experience in **inside sales or customer service**, ideally within a **B2B environment**.
- Familiarity with at least one of our market segments**:Industrial MRO, Safety, Fasteners, Bearings, or Power Transmission**.
- Strong **verbal and written communication skills**, with the ability to engage professionally with customers and internal teams.
- Comfortable using **Microsoft Office Suite**(Excel, Word, Outlook)
- Excellent **problem-solving skills**and keen attention to the detail.
- Ability to **collaborate across departments**, especially with sales and operations teams.
- Skilled in **managing multiple tasks** and priorities in a fast-paced environment.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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