Inside Customer Service Representative
2 weeks ago
Alternative Beauty Services Ltd. aims to become the premier source of leading edge products, education and customer service to salons in the province of Ontario. Join our team as an **Inside Customer Service Representative** where we strive to meet the needs of our customers and create healthy business relationships. We are a wholesale salon and spa distributor of brands such as Redken, Olaplex, Joico, Sexy Hair, Tressa, SpaRitual, Living Proof, Pulpriot, Revive, Artistic, OPI, Nioxin, Sebastian, Authentic Beauty Concepts and Amika products.
**About the Opportunity**:
- **Full Time** Inside Customer Service Representatives
- Reporting to the Customer Service Supervisor
- Processing customer orders with SAGE software
- Answering inbound calls with a professional, clear and courteous manner
- Resolving customer enquiries relating to products, tracking shipments, pricing, promotional offers, etc.
- Engage with clients in a friendly and professional manner in order to resolve issues
- Assisting sales representatives in providing maximum service to all customers
**About you**:
- Excellent English communication skills is a necessity
- 3 years of customer service and data entry experience in an office setting
- Strong organization and time management capabilities
- Proficient written and verbal communication skills
- The ability to multi-task and thrive in a fast-paced environment
- Be a strong team member
- Minimum 50 wpm keyboarding skills
- Able to learn quickly and maintain a high-level of product knowledge
- Strong customer service orientation
**Job Types**: Full-time, Permanent
**Salary**: From $34,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- DCS / DEC (preferred)
**Experience**:
- customer service: 3 years (preferred)
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