Front Desk Administrative Operator

StoneRidge Insurance Brokers (SIB) is always looking for amazing people to join the team Have you thought about the importance of efficiencies and office operations from the client’s perspective? Are you always looking for ways to implement innovative organizational tactics? Are you highly regarded for your friendly demeanor and high energy? Are you a recent graduate of and Office Administration program?

If you are passionate about delivering an exceptional client and employee experience, building meaningful relationships, staying organized, and positively impacting our culture in an environment that encourages growth and continued education then keep reading

**Get to Know Us**:
StoneRidge Insurance Brokers (SIB) has a long history of service and advice to clients throughout Ontario. Our growth has been fueled by a dedicated team of experienced professionals supported by solid partnerships with the top insurance carriers in Canada. In recent years we have expanded our operations to additional convenient locations that better meet our clients’ needs.

We value our customers. In order to remain a “Best in Class” brokerage, we are committed to providing a quality level of service to our clients through our Rock Solid Protection. Rock Solid Protection is our mantra and we have built on this to develop our Quality Assurance Program, offering our clients a consistent level of service every time.

We strive to create the best experience for our team by creating an inclusive, diverse, and collaborative environment that encourages learning and problem-solving on a daily basis.

**The Opportunity**:
We are looking for a full time Front Desk Administrative Operator who is eager to join a growing team.

The incumbent will have a knack for customer service with high-level proficiency organizing and completing assigned tasks and keeping the office functioning smoothly daily.

**A Day in the Life**:

- Greeting and directing clients to the applicable service areas.
- Obtaining and processing information required to provide services.
- Operating the telephone system which includes answering and transferring calls and relaying messages appropriately.
- Managing and maintaining the reception area, ensuring a tidy and welcoming environment.
- Performing clerical duties such as filing, sorting, and distributing mail.
- Scheduling and confirming appointments.
- Maintaining work records and logs including office supply inventory and expenses.
- Signing for deliveries and ensure all mail and packages are distributed accordingly.
- Providing administrative support, including data entry and document management.
- Other administrative assistance as required.

**What SIB Provides**:
We are dedicated to the ongoing growth and development of our employees and are committed to providing the education and tools required to be successful in their career. This includes:

- Team and one-on-one mentorship.
- Engaging work environment.
- Comprehensive group benefits package.
- Paid time off.
- RRSP and DPSP program.

**What You Bring to SIB**:

- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Independent and self-motivated.
- Strong teamwork and collaboration skills.
- Strong data entry and typing proficiency.
- Proficient with Microsoft Office Suite or related software.

**Education & Experience**:

- One years’ experience in a heavy call environment.
- One year's experience with clerical duties.
- Insurance experience would be an asset.
- Office Administration, Business Receptionist, or a similar type certificate or diploma would be an asset.
- Willing to train the right fit.

*SIB is an equal opportunity employer that values a diverse workforce of creative minds.

**Salary**: From $35,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person