Operations Manager

1 week ago

Ancaster, Canada Tim Hortons Full time

At Tim Horton's, we don't just serve a great cup of coffee, we serve a nation. Be a part of a team that truly helps to make this happen_

**_ Operations Manager_**:
Reporting to the Plant Manager, the Operations Manager leads the production team to deliver expectations across Safety, Quality, Service, Cost and People objectives. This role is tasked with building and sustaining a high performing team. With a direct report team of 3 Production Supervisors and an indirect team of 40 employees, the Operations Manager will lead, coach, and develop practices to ensure employees are equipped with the knowledge, skill, and growth opportunity to deliver on the business of today as well as build for the business of tomorrow.

**Key Accountabilities**
- Provide leadership to a team of people leaders, through active coaching, performance management, effective communication, and development planning
- Act as a change agent that leads the organization towards a culture of continuous improvement by instituting best practices and promoting continuous learning of employees
- Ensure that healthy operational reviews and measures are in place to track and deliver results to reduce injuries, improve quality, and reduce costs
- Work with cross-functional peers to ensure scheduled production is completed on time through effective staffing and production line troubleshooting while maintaining employee safety and product quality
- Maximize efficiency by optimizing staffing and production levels to reduce fluctuations and drive operational excellence
- Establish new or revise existing production practices and data collecting systems
- Support front line supervisors in the investigation of non-conformances, near misses, downtime ensuring in depth root cause analysis and implementation of relevant countermeasures
- Identify and address key concerns that may alter or impact production schedule
- Manage production consumables and labor budget
- Ensure regulatory, compliance and legal requirements are followed in all manufacturing processes including but not limited to food safety standards, occupational health and safety act regulations and Ministry of Labor requirements

**Qualifications**
- The Operations Manager must have a working knowledge of all aspects of highly automated process, packaging, and warehouse operations.

**Requirements**:

- A minimum of 5 years related work experience in a food, beverage-manufacturing or pharmaceutical environment.
- Must have experience with BRC, HACCP, good manufacturing practices and regulatory compliance
- Sound verbal and written communication skills.
- Demonstrable leadership, management, and administrative skills.
- Proficient with MS Office
- Knowledge of Timekeeper and SAP an asset
- Experience with Lean Six Sigma and TPM an asset

**What do we offer?**
- Immediate company benefits for you and family
- Paid vacation
- RRSP after 3 months of service
- Employee Shares Purchase Plan
- Annual Performance Bonus
- Employee Product Purchase Program

RBI and all its affiliated companies is an equal opportunity employer

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