Customer Service Manager

7 days ago

Remote, Canada Desky Canada Full time

**About Us** Desky is a fast growing e-commerce retailer of sit-stand, height adjustable desks and ergonomic office furniture. We are a customer-centric business that is looking for the next generation of leaders to support our exponential growth in Canada. **The Role** We are seeking an experienced, motivated leader to join our team in the role of Customer Service Leader. We want someone who puts people first and who is committed to getting the best solution for our customers and our business. **Duties** As a Customer Service Manager, you will be responsible for overseeing the customer service operations of our company. Your main duties will include: - Leading and supervising a team of customer service representatives - Developing and implementing customer service policies and procedures - Ensuring that customer inquiries and complaints are handled in a timely and professional manner - Monitoring customer service metrics and implementing strategies to improve customer satisfaction - Collaborating with other departments to resolve customer issues and improve overall customer experience - Conducting regular training sessions to enhance the skills of the customer service team - Analyzing customer feedback and implementing necessary changes to improve service quality - Managing escalated customer issues and providing appropriate solutions **Requirements**: To be successful in this role, you should possess the following qualifications and skills: - Proven experience in a leadership role and in a customer service environment - Excellent communication skills, both verbal and written - Exceptional skills to resolve problems that arise, such as customer complaints and supply shortages - A strong commitment towards "red-carpet" customer service, and a drive to ensure customers feel special at all times - Base level furniture/product/industry knowledge favourable but not necessary for the right applicant - Excellent computer skills (Shopify & Re:amaze experience are a plus) and keyboard skills are a must (touch type) - Work from home position **Salary**: $60,000.00-$62,000.00 per year **Benefits**: - Paid time off - Work from home Schedule: - 8 hour shift - Monday to Friday Work Location: Remote

  • Customer Service Manager

    2 weeks ago

    Remote, Canada Kino Body Inc. Full time

    **About us** Kinobody is a dynamic and fast-growing company in the supplement industry committed to providing premium quality dietary supplements. We are dedicated to promoting wellness and improving lives through our cutting-edge products designed for various needs. **Responsibilities**: - Manage and oversee the customer service team ensuring efficient...

  • Customer Service Representative

    2 weeks ago

    Remote, Canada Threshold Brands Full time

    As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer...

  • Customer Service Representative

    7 days ago

    Remote, Canada Barbeque Pro Inc. Full time

    **Seeking passionate individuals to join our customer service team at Barbeque Pro Inc!** Barbeque Pro is committed to providing a fun and high-energy workplace. We love to see our employees grow personally and professionally and promote internally, encouraging our employees to grow with the company. **Job Duties Responsibilities**: - CRM Program...

  • Customer Service Representative

    6 days ago

    Remote, Canada Canon Canada Full time

    **Bilingual (French/English) Customer Service Representative - Remote** **Monday to Friday 8:30 am to 4:30 pm EST** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to...

  • Customer Service Representative

    6 days ago

    Remote, Canada ICS International Conference Services Full time

    GOLD Online Learning Education (GOLD) is seeking a Customer Service Associate to join our team! On a given day, approximately 70% of your time will be dedicated to acting as the primary point of contact with our customers who may require assistance with their registration or navigating our websites. The additional 30% of your time will go towards supporting...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada Point-of-Rental Software Full time

    _**About the role...**_ As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You’ll be responsible for understanding customer requirements, driving adoption and retention, and delivering an EPIC...

  • Bilingual Customer Service Representative

    3 days ago

    Remote, Canada Kohl & Frisch Ltd Full time

    **JOB POSTING** **POSITION: Bilingual Customer Service Representative** **STATUS: Full-Time (Remote)** **LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)** **REPORTS TO**:National Contact Centre Manager** **DEPARTMENT: Customer Service** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the...

  • Customer Service Representative

    4 days ago

    Remote, Canada Omnie Full time

    Are you looking for an opportunity to work at a rapidly growing company? If so, we are the business for you. We are Omnie! We provide thorough, fast, and high-quality customer service for customer-centric, premier brands. We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class...

  • Customer Service Representative

    15 hours ago

    Remote, Canada Tmpdirect Full time

    Job OverviewWe are seeking 2 CSR, TRILINGUAL(English + Spanish and French) to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.DutiesInteract with customers to provide information in response to inquiries about products and servicesHandle and resolve customer complaints in a...

  • Customer Business Manager

    4 days ago

    Remote, Canada Lamb Weston Full time

    Title: Customer Business Manager Location: Statewide Multi Use, CA About Lamb Weston Lamb Weston is a leading supplier of frozen potato, sweet potato, appetizer and vegetable products to restaurants and retailers around the world. For more than 60 years, we’ve produced innovative, inventive products that make life better for our customers and their...