Customer Service Manager

5 days ago

Remote, Canada Desky Canada Full time

**About Us** Desky is a fast growing e-commerce retailer of sit-stand, height adjustable desks and ergonomic office furniture. We are a customer-centric business that is looking for the next generation of leaders to support our exponential growth in Canada. **The Role** We are seeking an experienced, motivated leader to join our team in the role of Customer Service Leader. We want someone who puts people first and who is committed to getting the best solution for our customers and our business. **Duties** As a Customer Service Manager, you will be responsible for overseeing the customer service operations of our company. Your main duties will include: - Leading and supervising a team of customer service representatives - Developing and implementing customer service policies and procedures - Ensuring that customer inquiries and complaints are handled in a timely and professional manner - Monitoring customer service metrics and implementing strategies to improve customer satisfaction - Collaborating with other departments to resolve customer issues and improve overall customer experience - Conducting regular training sessions to enhance the skills of the customer service team - Analyzing customer feedback and implementing necessary changes to improve service quality - Managing escalated customer issues and providing appropriate solutions **Requirements**: To be successful in this role, you should possess the following qualifications and skills: - Proven experience in a leadership role and in a customer service environment - Excellent communication skills, both verbal and written - Exceptional skills to resolve problems that arise, such as customer complaints and supply shortages - A strong commitment towards "red-carpet" customer service, and a drive to ensure customers feel special at all times - Base level furniture/product/industry knowledge favourable but not necessary for the right applicant - Excellent computer skills (Shopify & Re:amaze experience are a plus) and keyboard skills are a must (touch type) - Work from home position **Salary**: $60,000.00-$62,000.00 per year **Benefits**: - Paid time off - Work from home Schedule: - 8 hour shift - Monday to Friday Work Location: Remote

  • Customer Service Manager

    1 week ago

    Remote, Canada Kino Body Inc. Full time

    **About us** Kinobody is a dynamic and fast-growing company in the supplement industry committed to providing premium quality dietary supplements. We are dedicated to promoting wellness and improving lives through our cutting-edge products designed for various needs. **Responsibilities**: - Manage and oversee the customer service team ensuring efficient...

  • Senior Account Manager

    2 days ago

    Remote, Canada Service Express Full time $120,000 - $250,000 per year

    Are you a relationship builder who thrives on expanding customer partnerships and uncovering new opportunities? Do you combine strategic thinking with humility, curiosity, and the ability to collaborate across teams? If so, we want to meet you.We're growing fast and looking for a Senior Account Manager to deepen relationships with existing customers and...

  • Customer Service

    2 days ago

    Remote, Canada AO Globe Life Full time $70,000 - $100,000 per year

    Remote Customer Care Manager (Work from home) RemoteEmployment TypeFull-TimeBenefits OfferedDental, Life, Medical, Retirement, VisionCompensationCA$70,000 to CA$100,000 per year can be madeWhy Work Here?Join us to be part of a win-win environment where teamwork, support, and harmony thrive in our virtual culture.About the RoleAO is rapidly expanding, and...

  • Customer Service Representative

    1 week ago

    Remote, Canada Threshold Brands Full time

    As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer...

  • Customer Service Representative

    5 days ago

    Remote, Canada Barbeque Pro Inc. Full time

    **Seeking passionate individuals to join our customer service team at Barbeque Pro Inc!** Barbeque Pro is committed to providing a fun and high-energy workplace. We love to see our employees grow personally and professionally and promote internally, encouraging our employees to grow with the company. **Job Duties Responsibilities**: - CRM Program...

  • Dispatcher/Customer Service

    2 weeks ago

    Remote, Canada PREMIUM PRIVATE TRANSPORTATION Full time $35,900 - $69,900 per year

    Job SummaryWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in transportation management and supply chain operations. You will utilize various systems to manage inquiries, resolve issues, and ensure...

  • Customer Service Representative

    1 week ago

    Remote, Canada British Swim School Full time $35,000 - $40,000 per year

    We are seeking high energy, Customer Service Representative to make inbound calls, email and chat with customers.Your mission is to offer support through phone, email, and online chat to customers who have questions about our services. You're literally the voice of the brand, and a strong relationship with our customers starts with you. You will also be a...

  • Customer Service Coordinator

    2 weeks ago

    Remote, Canada Nature's Way Full time $45,000 - $55,000 per year

    Job Title: Customer Service Coordinator (Bilingual)Location: Dartmouth, NSDepartment: SalesReports To: Customer Experience ManagerAbout Us:At Nature's Way Canada, our mission is to responsibly enhance the health and well-being of individuals both within Canada and globally. We are committed to delivering high-quality natural health products that promote...

  • Customer Service Representative

    1 day ago

    Remote, Canada Tmpdirect Full time $17,400 - $21,900 per year

    We are seeking a dedicated and customer-focused Bilingual Customer Service Representative (English and Spanish to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a...

  • Customer Service Representative

    1 week ago

    Remote, Canada In Social Full time $33,280 - $43,720 per year

    **This is a remote position for candidates all over Canada. There is a chance we will move into an office in the GTA, however, we will always offer WFH employment.Work from homeMixture of day, night (not overnight), and weekend shifts.We are currently prioritizing candidates from Saskatchewan and AlbertaThis is an evergreen position, we are always hiringIf...