Customer Service Representative

7 days ago

Remote, Canada Barbeque Pro Inc. Full time

**Seeking passionate individuals to join our customer service team at Barbeque Pro Inc**

Barbeque Pro is committed to providing a fun and high-energy workplace. We love to see our employees grow personally and professionally and promote internally, encouraging our employees to grow with the company.

**Job Duties Responsibilities**:

- CRM Program Management: Utilize the CRM program to manage customer interactions across various channels, update customer profiles, track communications, and ensure data accuracy. Set up jobs within the CRM software, including scheduling appointments, assigning tasks, and updating job statuses.
- Communication with Other Departments: Collaborate closely with other departments such as sales, operations, and accounting to address customer inquiries, resolve issues, and streamline processes.
- Handling Customer Inquiries and Complaints: Address customer inquiries and concerns received through various channels in a caring and empathetic manner, aiming to resolve issues promptly and effectively while following company policies and procedures.
- Innovation: Proactively identify opportunities for improvement in customer service processes and procedures, and suggest creative solutions to enhance the overall customer experience.
- Organization: Maintain a high level of organization in managing customer interactions across multiple channels, documentation, task prioritization, and job setup within the CRM software to ensure smooth operations and excellent service delivery.
- Communication Skills: Demonstrate excellent verbal and written communication skills, conveying information clearly and professionally to both customers and colleagues.

**Qualifications**:

- Completion of post-secondary education.
- Strong proficiency in using CRM software for customer management and job setup.
- Excellent organizational skills to manage multiple inquiries across different channels effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with customers and colleagues.
- Ability to work independently and as part of a collaborative team, with a positive and customer-focused attitude.

**Experience**:

- Minimum of 3+ years of experience in customer service, preferably in a fast-paced environment.
- Previous experience in using CRM software for customer management and job setup.
- Proven track record of handling customer inquiries and complaints with tact, empathy, and professionalism.
- Experience in a role requiring strong organizational skills and the ability to prioritize tasks effectively.

(If you are invited for an interview and require accommodation, please let us know)

/ Temporary - Remote - Based in Ottawa, Ontario

**Salary**: $23-$26 /hr

**Job Types**: Full-time, Seasonal
Contract length: 8 months

Pay: $23.00-$26.00 per hour

Expected hours: 45 per week

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- On-site parking
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Retention bonus

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: Remote

  • Customer Service Representative

    5 days ago

    Remote, Canada Atrium Innovations Full time

    **About Atrium Innovations** Atrium Innovations has been a recognized innovative leader in the development, manufacturing, and commercialization of science-based natural health supplements for over 20 years. The company’s mission is to be a global leader in vitamins, minerals and supplements, offering a range of professionally developed, comprehensively...

  • Customer Service Representative

    2 weeks ago

    Remote, Canada British Swim School Full time $35,000 - $40,000 per year

    We are seeking high energy, Customer Service Representative to make inbound calls, email and chat with customers.Your mission is to offer support through phone, email, and online chat to customers who have questions about our services. You're literally the voice of the brand, and a strong relationship with our customers starts with you. You will also be a...

  • Customer Service Representative

    2 weeks ago

    Remote, Canada Cégep de Sept-Îles Full time

    As a Customer Service Representative at Cégep de Sept-Îles, you will play a crucial role in ensuring our customers receive exceptional service and support. Your main responsibilities will include assisting customers with inquiries, resolving issues, and ensuring their overall satisfaction. **Requirements**: - 2+ years of experience in a customer service...

  • Customer Service Representative

    5 days ago

    Remote, Canada Raise Full time

    FULLY REMOTE Job Responsibilities: - Serve as the main point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner. - Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions. - Maintain accurate customer records and update information as...

  • Customer Service Representative

    2 weeks ago

    Remote, Canada Threshold Brands Full time

    As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer...

  • Customer Service Representative

    1 day ago

    Remote, Canada Astoria Lighting Co Full time

    Customer Service Representative Responsibilities: Answers phone calls and supports sales staff. Completes operational requirements by scheduling and assigning administrative projects and expediting work results. Supports team by performing tasks related to organization and strong communication. Develops administrative staff by providing information,...

  • Bilingual Customer Service Representative

    3 days ago

    Remote, Canada Kohl & Frisch Ltd Full time

    **JOB POSTING** **POSITION: Bilingual Customer Service Representative** **STATUS: Full-Time (Remote)** **LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)** **REPORTS TO**:National Contact Centre Manager** **DEPARTMENT: Customer Service** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the...

  • Customer Service Representative

    3 days ago

    Remote, Canada Tmpdirect Full time $17,400 - $21,900 per year

    We are seeking a dedicated and customer-focused Bilingual Customer Service Representative (English and Spanish to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a...

  • Csr - Customer Service Representative

    5 days ago

    Remote, Canada Select Call Centre Full time

    **About us** We are professional, agile, innovative, and our goal is to Select Call Centre provides 24/7 Phone Answering Services. We provide reliable phone answering services and virtual receptionist solutions, perfect for businesses of all sizes. For over 50 years, our call centres have saved customers time and money through call answering, virtual...

  • Customer Service Representative

    3 days ago

    Remote, Canada CGS (Computer Generated Solutions) Full time

    Computer Generated Solutions, Inc. Customer Service Representative - Full time - Permanent Position Computer Generated Solutions - Saint John, NB Corporate Profile: Job Role: **Responsibilities**: - Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product...