Service Assistant

2 weeks ago

Concord, Canada Porsche Centre Vaughan - Pfaff Automotive Partners Full time

**Who We Are**
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**: Customer Experience Manager

**Summary**
This position is responsible for greeting and assisting customers in the Service department.
**Duties and Responsibilities**
- Greets and directs customers to the appropriate personnel.
- Understands verbal work orders and instructions.
- Reads material such as detailed forms, standard memos or letters.
- Contacts porters to assist in daily tasks.
- Ensures the coffee area is fully stocked and clean.
- Fill customer vehicles with windshield washer fluid.
- Wash vehicles after the service has been complete.
- Bring customer vehicles to an accessible parking spot available for pick up.

**Skills and Qualifications**
- Experience in automotive field is an asset.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Ability to drive a manual transmission is required.
- Superior customer service skills.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Ability to work well in a fast-paced environment.
- Ability to work cohesively with employees and managers as part of a team.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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