Customer Service and Sales Assistant

18 hours ago


Concord, Canada Prima Pack Inc. Full time

Customer Service and Sales Assistant

**Location**: [In Office in Vaughan, Ontario]

**Employment Type**: [Full-Time]

**Compensation**: [Salary]
About Us

Prima Pack Inc. is dedicated to delivering top-notch customer service and innovative solutions. We value teamwork, excellence, and fostering positive relationships with both our customers and employees. Join us in creating exceptional experiences and achieving success together.
Position Overview
Key Responsibilities
- Assist the sales team with administrative tasks, including preparing quotes, processing orders, and managing customer accounts.
- Coordinate with internal teams to ensure timely delivery of products and services.
- Maintain and update records in our CRM system, ensuring accuracy and consistency.
- Support sales presentations by preparing materials, scheduling meetings, and coordinating logistics.
- Identify opportunities to provide additional value to customers, such as recommending complementary products or services.
- Handle basic customer complaints or concerns professionally, escalating complex issues when necessary.
Qualifications
- Previous experience in customer service, administrative support, or sales assistance (1-3 years preferred).
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail and the ability to multitask.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- A positive, team-oriented attitude with a focus on delivering excellent customer experiences.
- Problem-solving skills and the ability to remain composed in challenging situations.
- [Preferred but not required]: Familiarity with Construction/Landscaping Industry.
What We Offer
- Competitive salary with opportunities for performance bonuses.
- Comprehensive benefits package after probation period.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Ongoing training and resources to help you excel in your role.
How to Apply

If you’re passionate about delivering exceptional customer service and enjoy providing administrative and sales support, we’d love to hear from you Please submit your resume and a brief cover letter explaining your interest and relevant experience.

Pay: From $50,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

Expected start date: 2025-01-10



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