Client Care Coordinator

4 days ago

Montréal, Canada Chabad Lifeline Full time

POSITION OVERVIEW: As a Client Care Coordinator, you will be an integral part of our coordination team, contributing to the enhancement of the overall client experience, care, and outcomes. Your role extends beyond traditional coordination responsibilities, as you will actively engage in creative problem-solving to overcome obstacles that may impact optimal client well-being. In addition to your coordination duties, you will provide essential mental health and addiction counselling and support to individuals and families. This unique combination of skills and responsibilities positions you at the forefront of delivering comprehensive and compassionate care in our dynamic environment.

REPORTING RELATIONSHIP: Reporting to the Clinical Director

SALARY AND BENEFITS: $65,000 - 80,000 (commensurate with experience); private medical insurance package

RESPONSIBILITIES:
Client Care Coordinator
- Coordinate management and compliance of client files using our centralized database system
- Receive weekly reports from each counsellor on their client caseload, including urine tests and open speaker meeting attendance, as well as outstanding fees to be collected (i.e. cancellations), while overseeing the weekly clinical meeting minutes
- Oversee client wait list, maintain centralized staff schedules, and manage counsellors’ caseload, while ensuring that clients’ needs are met in a timely manner
- Provide ongoing support to staff regarding care issues that surface during service delivery
- Gather necessary information to initiate client services
- Help maintain best practices by receiving feedback from clients/families regarding service delivery and maintaining a continuous assessment of client satisfaction
- Coordinate referrals to and from community resources (CLSC, hospitals, rehab centers) and other relevant services
- Ensure that client service and data management complies with Lifeline policies and procedures regarding confidentiality, ethical standards, and client care, while consistently updating and upgrading these practices to meet our needs as they evolve
- Think creatively to solve problems standing in the way of optimal client experience, care, and outcomes

Certified Counsellor

Provide psychosocial counseling, support and education around issues related to addiction and mental health issues.
- Responsible for intakes and assessments, problem identification, treatment planning, recording progress notes, and developing discharge plans, review of continuing care plans.
- Direct families to the appropriate resources, in-house as well as other resources in the community.
- Liaise and contact with schools, hospitals, community organizations, 12-step community and other clinical referrals.
- Provide individual, group and family counselling.
- Maintain strict confidentiality guidelines
- Utilize the Electronic Management Record system to document all client encounters in a timely fashion
- Other related duties as required.

**Salary**: $65,000.00-$80,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Master's Degree (preferred)

Work Location: In person

  • Client Care Coordinator

    1 week ago

    Montréal, Canada Field Trip Health Full time

    **About Field Trip Health** Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Client Care Coordinator

    2 weeks ago

    Montréal, Canada Services de Santé Paraide Inc. Full time

    Paraide Healthcare Inc., a rapidly growing company in the Home Healthcare Industry, is searching for someone bilingual, dynamic, and looking for a new challenge to fill the position of Client Care Coordinator - **Thursday-Monday 8 AM to 5 PM**. **Days and Time**: **Thursday-Monday 8 AM to 5 PM** Duties include: Answering phones, Scheduling and Dealing with...

  • Client Care Coordinator

    4 days ago

    Montréal, Canada Field Trip Health Full time

    **About Field Trip Health** Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Client Care Manager

    5 hours ago

    Montréal, Canada Nuovo Photography Full time

    Nuovo Artistic Studios is a semi-nude artistic photography company born from the will to push the boundaries of traditional creative ventures, embracing diversity over uniformity. Leveraging its marketing, design, operation, and technological expertise, Nuovo is the force behind a never-before-seen approach to celebrating the power of individual beauty...

  • Bilingual Client Service Coordinator

    2 weeks ago

    Montréal, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **A DAY IN THE LIFE** - Handle and document client inquiries regarding requests for care and...

  • Client Care Associate

    4 days ago

    Montréal, Canada Studio RushCycle Griffintown Full time

    **Job Title**: Client Care Associate (CCA) **Location**: RushCycle Griffintown **Reports To**: Studio Manager **Job Type**: Part-Time or Full-Time (depending on availability) **About the Role** As a **Client Care Associate (CCA)**, you are the first and last impression of the RushCycle experience. You’re not just welcoming clients—you’re creating a...

  • Client Account Coordinator

    1 week ago

    Montréal, Canada Ashfield Engage Full time

    We are looking for a go-getter, relationship builder and solution-based individual to become our new Client Account Coordinator - Healthcare (Project Coordinator) working in a fast-paced environment. Key Objectives: Client Relations: - Establish strong relationship with clients, and act as their main point of contact to treat all project inquiries and...

  • Client Account Coordinator

    1 week ago

    Montréal, Canada Ashfield Engage Full time

    We are looking for a go-getter, relationship builder and solution-based individual to become our new Client Account Coordinator - Healthcare (Project Coordinator) working in a fast-paced environment. Key Objectives: Client Relations: - Establish strong relationship with clients, and act as their main point of contact to treat all project inquiries and...

  • Client Relationship Coordinator

    6 days ago

    Montréal, Canada Climatisation Morrison Inc. Full time

    Morrison Air Conditioning Inc. is the market leader in controlled environments for the Aerospace Simulation industry. Headquartered in Montreal, Morrison also maintains a strong presence and regional work force for the mechanical services market for buildings for the institutional, commercial and industrial base of Quebec. **Coordonnateur Relations...

  • Junior Client Services Coordinator

    6 days ago

    Montréal, Canada Dextel.Agency Full time

    ** Join Our Web Agency as a Junior Client Services Coordinator** We're looking for a passionate **Junior Client Services Coordinator**, with a knak for tech, communication & marketing, to join our dynamic **web agency!** **Location**: This is an in-office position in Montreal. We believe that in-person collaboration is essential for clear communication,...