Bilingual Client Service Coordinator

1 week ago


Montréal, Canada Bayshore HealthCare Full time

**ABOUT THE ROLE**
The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

**A DAY IN THE LIFE**
- Handle and document client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of nursing assignments and coordination of services.
- Notify clients and Field employees regarding initial and ongoing schedules
- Complete data entry and maintain accurate current scheduling documentation
- On-Call, available for Morning/evening/weekend and Holidays shifts
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmacovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
- Participate in processes relating to regulatory and/or contractual reporting requirements
- Complete other tasks as requested.

Job Qualification

**WHAT YOU BRING TO THE TEAM**
- Secondary School Diploma along with completion of a related coursed such as Medical Terminology or Licensed/Registered Practical Nursing program is preferred.
- Two (2) years of customer service experience; preferably in healthcare.
- Fluently bilingual in English and French is required.

**_Other Skills and Abilities_**
- Exceptional communication and interpersonal skills are required.
- Ability to work effectively independently and as part of a team.
- Demonstrated competency in keyboarding and Windows scheduling software.
- Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.
- Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements._



  • Montréal-Est, Quebec, Canada Bilingual Source Full time

    Bilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site)Salary:$40,000 - $45,000 annuallyMonday-Friday | Day Shift | No WeekendsAre you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time Order...


  • Montréal, Canada Bilingual Source Full time

    Bilingual Dental Insurance Administrator Introduction Our client is looking for a Bilingual Dental Service Administrator with strong French skills to join their dental benefits administration team. If you value consistency, a structured work environment, and a calm team atmosphere, this is an ideal opportunity. This role offers the chance to work with one of...


  • Montréal, Canada Brewin Dolphin Full time

    **Job Summary** **What is the opportunity?** Client Management is accountable for the overall client experience and satisfaction with RBC Investor Services (“RBCIS”), ensuring that what we deliver and how we deliver it, aligns with, or exceeds their expectations. The role brings technical and working knowledge of all client activities and touch points...


  • Montréal, Canada SE Health Full time

    : Supporting client care through positive relationships with clients and families, front line staff and other administrative staff from across Canada. All activities are conducted within the policies, procedures and standards of confidentiality of SE Health. Virtual Position - Must reside in Ontario or Quebec Casual - with full time availability (hours can...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Client Service Associate, Bilingual._** As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this...


  • Montréal, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...


  • Montréal, Canada CBI Health Full time

    **Bilingual Human Resources Shared Services Coordinator** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation....


  • Montréal, Canada Osler Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...


  • Montréal, Canada Data Communications Management - DCM Full time

    **Position: Client Services Specialist (Bilingual)** **Type: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...


  • Montréal, Canada Visique Full time

    Join our team as a Bilingual Coordinator, Benefits! Is this role you’ll be administering employee benefit programs, playing a crucial role in ensuring that every employee and Optometrist understands their benefits and has a positive and engaging experience. You’ll be assisting employees with benefit-related inquiries, coordinating open enrollment...