Administrative / Family Service Advisor

2 weeks ago

Aldergrove, Canada BAKERVIEW MEMORIAL CEMETRY LTD Full time

**POSITION OVERVIEW**

The Administrative / Family Service Advisor provides essential support in both client-facing and back-office roles, ensuring the smooth operation of cemetery services while guiding families through emotional and important decisions. This dual role requires a compassionate communicator with strong organizational skills, attention to detail, and the ability to maintain professionalism during sensitive conversations. Responsibilities include assisting with at-need and pre-need arrangements, maintaining records, coordinating services, and ensuring all actions comply with cemetery policies and provincial regulations.

**KEY RESPONSIBILITES**

**Cemetery Operations**
- Coordinate interments, burials, and cremations, ensuring all required documentation and permits are complete, accurate, and timely.
- Manage cemetery records including plot ownership deeds, interment logs, and genealogical information.

**Administrative Support**
- Assist Family Service Advisors, Owners or Contractors in doing business, generating contracts, educating and guiding families through the cemetery process
- Manage digital and paper records related to plots, interments, contracts, and customer interactions.
- Stay up to date with MIS cemetery software system, ensuring accuracy and efficiency in recordkeeping.
- Refer to monthly Fund Balance Report generated by OM to issue work orders to store items.
- Create Work Orders for the installation of cemetery merchandise.
- Memorial design, order, tracking and communication with outside vendors.
- Scanning, creating family packages, filing.

**Internal Collaboration and Communication**
- Work closely with Office Manager, Family Service Advisors, Superintendent, Grounds Crew and management to coordinate timelines and service expectations.
- Participate in staff meetings, training sessions, and planning discussions to continuously improve service delivery and support cemetery goals.

**Customer Service and Sales**
- Provide compassionate, informative, and respectful support to families selecting cemetery services, including plots, monuments, and memorialization options.

**At-Need Family Support**
- Meet with families who have recently experienced a loss to guide them through cemetery arrangement options and memorialization decisions.
- Provide empathetic, clear, and organized information to reduce stress and confusion during emotionally charged conversations.
- Coordinate burial details with internal teams to ensure smooth, dignified services.

**Product and Services Knowledge**
- Develop and maintain in-depth knowledge of the cemetery’s offerings, including plot types, cremation options, mausoleums, niche walls, markers, and memorials.
- Clearly explain pricing, policies, and financing options to help families make informed decisions without pressure.

**Documentation and Compliance**
- Accurately complete contracts, interment order and authorizations, and any necessary legal documentation in compliance with cemetery and provincial regulations. Consumer Protection Act and Regulation applies.

**Policy & Compliance Awareness**
- Provide guidance to families and internal teams regarding allowable memorial types, section restrictions, and other regulatory considerations.

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

  • Automotive Service Advisor

    6 days ago

    Aldergrove, Canada Formula Fleet Services Full time

    Job Title: Automotive Service Advisor Formula Fleet Services **Job Type**: Full-Time We are looking for an experienced and professional Automotive Service Advisor to join our team. As the Automotive Service Advisor, you will be responsible for providing excellent customer service, coordinating vehicle repairs and maintenance, and performing various...

  • Family Service Director

    6 days ago

    Aldergrove, Canada Bakerview Memorial Cemetery Full time

    The Family Services Planner will be responsible for meeting with families to assist them in making arrangements for cemetery plots, mausoleum spaces, and other burial options. You will work to build relationships with potential clients, educate them on available options, and guide them through the decision-making process. This is a full-time position with...

  • Receptionist/administrator

    2 weeks ago

    Aldergrove, Canada JRT NURSERIES INC Full time

    Who are We? With a diverse and carefully curated product line, JRT Nurseries has been providing exceptional plant material to North America. Along with a devoted client base, JRT Nurseries cultivates an experienced and dedicated team full of passion and drive within their respective departments. Surrounded by the majestic mountains and fertile soil of the...

  • Money Advisor, Full

    1 week ago

    Aldergrove, Canada Gulf and Fraser Fishermen CU Full time

    **Why Gulf & Fraser?**: - Drive, contribute, grow - together._ At Gulf & Fraser, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. Gulf & Fraser is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes...

  • Church Administrator

    2 weeks ago

    Aldergrove, Canada Rose of Sharon Baptist Church Full time

    **Aldergrove Christian Academy New Life Christian Counselling** 26245 - 28th Avenue Aldergrove BC V4W 2W3 Church: 604-857-7777 **EMPLOYMENT OPPORTUNITY** Position: Administrator — Full Time Ministry Division: Administrative Services Compensation: $49,943-$67,570 annually **SUMMARY OF DUTIES**: The Administrator shall serve as the Lead of the office...

  • Associate Financial Advisor

    4 days ago

    Aldergrove, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Automotive Service Advisor

    2 weeks ago

    Aldergrove, BC VW A, Canada Boost Barn Motorsports Full time $40,000 - $70,000 per year

    Job OverviewWe are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their vehicle service needs while ensuring a high level of customer satisfaction. Your expertise in automotive repair and strong customer service skills will be...

  • Office Administrator

    2 weeks ago

    Aldergrove, Canada Razor Manufacturing Ltd. Full time

    **Who We Are** - Razor Manufacturing Ltd_ was established in 2003, and is a small family-owned sheet metal HVAC fabrication and installation company with a great reputation for high-quality work. We handle a large volume of projects serving school boards, large chain supermarkets, hospitals and construction project contractors throughout the lower mainland....

  • Administrative Assistant

    1 week ago

    Aldergrove, Canada Alternatives Funeral & Cremation Services Full time

    **About Us**: Alternatives Funeral & Cremation Services® is a leading professional funeral home and event planning business, proudly serving Western Canada since 1992. Our mission is to provide a comfortable, affordable, and practical alternative to traditional funeral services. As the largest independently owned funeral home in Western Canada, we take...

  • Office Administrative Assistant

    2 weeks ago

    Aldergrove, Canada Champ's Fresh Farms Inc. Full time

    Champ's Fresh Farms Inc. (was Champ's Mushrooms Inc.) is Western Canada's largest mushroom distributor located in the Fraser Valley of southwestern British Columbia. As a prominent leader in the mushroom marketing genre, Champ's Mushrooms consistently provides leading concepts in distribution & quality control for the mushroom industry. We are now seeking...