Service Coordinator

**Position**

Service Coordinator

**Location**

Calgary, AB

**Type**

Full Time

**Salary**

Starting at $54,000

**Break Barriers. Employ Change.**
- At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths._

**DETAILED JOB DESCRIPTION**

This new program targets Albertans furthest from the labour market, including individuals experiencing or at risk of long-term unemployment due to factors such as limited work experience, low education or skills, disabilities, language barriers, systemic discrimination, or lack of community connection.

**What will you do?**
- Provide orientation to Prospect and program services, assess client goals and needs, schedule - coordinate and carry-out intake and planning meetings with clients and members of their support network, arrange for accommodations or assistive technologies where appropriate, determine acceptance of clients into service, develop employability assessments, service plans, employment profiles and client schedules.
- Act as the central point of contact for the client support network, from intake to completion of service.
- Collaborate with employer partners to help source, train, and retain quality employees within the three main streams of the program:

- Disability Services
- Continuing Care
- Housing
- Support other Prospect direct service positions in working directly with Prospect clients; providing support in order to help expand employability skills development.
- Maintain knowledge of supports and resources within the community, including financial supports, funders, mental health service providers, supports for persons with developmental disabilities, crisis supports, behavioral supports, counseling supports and education and training supports.

**What does it take to do this job?**
- Post-secondary education in a related field and 2 to 3 years’ experience with case management/service coordination in a similar industry or environment.
- Exceptional oral and written communication skills.
- Excellent organizational and analytical skills.
- Demonstrated proficiency with Microsoft Office.
- Prior experience with intake processes, employability assessments, accommodations, and service plans would be considered strong assets.

**Further Notes**:

- This is currently a hybrid role, offering the flexibility to work from home part of the time while also connecting with others through in-office collaboration.
- Those with a combination of post-secondary education along with professional experience may be considered.
- A reliable vehicle and valid driver’s license is required for business travel.

**Enthusiastic**

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.

**Professional**

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.

**Innovative**

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.

**Inclusive**

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.

**Collaborative**

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.