Accounts Receivable Collection Associate

2 days ago

Scarborough, Canada AIIM Full time

**Summary**:
**Key Responsibilities**:

- Negotiate payment plans and resolve billing discrepancies in a professional and timely manner.
- Maintain detailed and accurate records of all collection activities, communications, and payment arrangements.
- Follow up consistently on outstanding payments according to established procedures.
- Identify and escalate complex collection issues to the Accounts Receivable Manager when necessary.
- Investigate and resolve payment discrepancies, short payments, and unauthorized deductions.
- Work collaboratively with sales, customer service, and other departments to resolve customer disputes and ensure accurate invoicing.
- Assist with month-end closing activities related to accounts receivable.
- Build and maintain positive relationships with customers to facilitate collections and improve future payment compliance.
- Provide excellent customer service while upholding company collection policies.
- Prepare and analyze aging reports to identify delinquent accounts and prioritize collection efforts.
- Generate various accounts receivable reports as required by management.
- Contribute to the continuous improvement of collection processes and procedures.
- Adhere to all company policies and procedures related to credit and collections.
- Ensure compliance with relevant legal and regulatory requirements concerning collections.

**Qualifications**:

- ** Education**:

- Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.
- **Experience**:

- 1-3 years of experience in accounts receivable, collections, or a similar financial role.
- Experience working with an ERP system (e.g., SAP, Oracle, NetSuite) or dedicated accounting software (e.g., QuickBooks, Sage) is an asset.
- **Skills**:

- Proven track record of successful collections.
- Strong negotiation and persuasive communication skills, both written and verbal.
- Excellent interpersonal skills with the ability to build rapport and handle difficult conversations professionally.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office Suite, particularly Excel (for data analysis and reporting).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical abilities.
- Knowledge of basic accounting principles.
- Fluency in English is required; proficiency in French is an asset.

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