Volunteer Coordinator

Big Brothers Big Sisters of London and Area is seeking a Volunteer Coordinator to ensure that our volunteers have a fulfilling and valued experience while making a difference in the lives of others. Join our team and help us achieve our mission of providing support and mentorship to our community.

As the Volunteer Coordinator, your primary responsibility will be to ensure that our volunteers feel fulfilled, valued, and have a sense of belonging. You will work in a manner that reflects justice, equality, diversity and inclusion in alignment with national standards, organizational policies and procedures, and industry best practices. Your role will involve overseeing the journey of mentoring and non-mentoring volunteers, providing support, resources, and recognition to create a positive volunteer experience.

**Responsibilities**:

- Collaborate with marketing & communications to develop and implement an annual volunteer recruitment strategy for mentors.
- Engage targeted community organizations, businesses, and other hot spots to recruit mentors based on the individual needs of mentees on our waitlist.
- Cultivate relationships with potential mentors and serve as the primary contact throughout the enrollment process.
- Respond promptly to all inquiries from individuals interested in becoming a mentor.
- Assess applicants' suitability through interviews, home assessments, reference checks, and standard enrollment procedures.
- Ensure a smooth transition from enrollment to the matching process for mentors.
- Develop and implement a recognition program that demonstrates appreciation to our volunteers.
- Contribute to the organization's strategy to assess volunteer satisfaction and respond accordingly.
- Seek opportunities to improve the volunteer experience through workshops, research, and collaboration with colleagues.
- Collaborate with marketing & communications to effectively promote volunteer-related events and activities.
- Identify and promote mentor engagement in other capacities, such as donors and non-mentoring volunteers.
- Maintain accurate and detailed records for each volunteer.
- Utilize technology to improve systems and processes.

**Skills Required**:

- Meticulous attention to detail and strong administrative skills.
- Excellent verbal and written communication skills with a strong customer service focus.
- Ability to build strong relationships with volunteers from diverse populations.
- Clear and empathetic understanding of the needs and issues of our target population and community.
- Effective time management, multitasking, and adaptability to change.
- Ability to work independently and collaboratively.
- Proficiency in using Microsoft products, customer relationship management software, and social media.

**Education, Experience, and Other Requirements**:

- Minimum 2-year college diploma or equivalent, with a focus on social services, social work, or a related field of study.
- Experience with values-based, volunteer-driven, not-for-profit organizations.
- Police Record Check with Vulnerable Sector Check.
- CPR/first aid certification is an asset.
- Flexible schedule to meet organizational and stakeholder needs.
- Reliable vehicle and valid driver's license with adequate insurance coverage.
- Availability for evening and weekend work as part of a regular rotation or on an as-needed basis.

If you are passionate about creating a positive volunteer experience, fostering diversity and inclusion, and making a meaningful impact in the community, we invite you to join our team at BBBSOLA. To apply, please submit your resume and cover letter.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (required)

Work Location: Hybrid remote in London, ON N6J 2M3