Part-time Hotel Guest Service Agent
2 weeks ago
### Job Overview:
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
## Duties:
- Greet guests upon arrival and assist with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and ensure accurate room assignments
- Coordinate with housekeeping to ensure clean and well-maintained guest rooms
- Address any issues or concerns raised by guests to ensure their satisfaction
- Maintain a neat and organized front desk area
## Skills:
- Previous experience in a hotel or front desk role is preferred
- Excellent phone etiquette and familiarity with phone systems
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Bilingual/multilingual skills are a plus
- Knowledge of guest service principles and practices in the hospitality industry
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy in handling guest information
Pay: From $18.00 per hour
Expected hours: 16 - 32 per week
Additional pay:
- Overtime pay
- Tips
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
**Experience**:
- Hotel Front Desk: 1 year (required)
Work Location: In person
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