Hotel General Manager

2 days ago

Goderich, Canada Comfort Inn & Suites Goderich, ON Full time

**Job Title: General Manager - Limited Service Hotel**

Reports To: Regional Manager / Owner

**Job Summary**:
The General Manager (GM) of a limited-service hotel is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest service, maximizing profitability, and maintaining brand standards. The GM leads a small team, manages daily operations, and ensures the hotel meets financial and customer satisfaction goals.

**Key Responsibilities**:
1. Operations Management:

- Oversee daily hotel operations, including front desk, housekeeping, maintenance, and breakfast.
- Ensure compliance with brand standards, safety regulations, and local laws.
- Manage inventory, supplies, and equipment maintenance.
- Handle guest complaints and resolve issues promptly.

2. Financial Management:

- Develop and manage budgets, forecasts, and financial reports.
- Maximize revenue through effective pricing, occupancy management, and cost control.
- Monitor key performance indicators (KPIs) such as RevPAR, ADR, and occupancy rates.
- Process payroll, approve expenses, and manage vendor contracts.

3. Guest Service & Satisfaction:

- Maintain high standards of guest service and ensure a positive guest experience.
- Monitor online LTR reviews (TripAdvisor, Google, OTA platforms) and respond appropriately.
- Implement service improvements based on guest feedback.

4. Sales & Marketing:

- Drive direct bookings through local sales efforts and promotions.
- Build relationships with corporate clients, travel agencies, and event planners.

5. Staff Management:

- Recruit, train, and supervise hotel staff (front desk, housekeeping, maintenance).
- Schedule shifts, manage performance, and foster a positive work environment.
- Conduct regular staff meetings and training sessions.

6. Administrative Duties:

- Prepare and submit operational reports to ownership/corporate office.
- Ensure accurate record-keeping for accounting, HR, and compliance.
- Manage property management system (PMS) and other hotel software.

**Qualifications & Skills**:

- Education: High school diploma required; degree in Hospitality Management or related field preferred.
- Experience: 3+ years in hotel management (limited-service or similar environment).
- Skills:

- Strong leadership and team management.
- Financial acumen (budgeting, P&L analysis).
- Excellent customer service and problem-solving.
- Proficiency in hotel PMS (e.g., Opera, Cloudbeds) and Microsoft Office.
- Other: Flexibility to work weekends, holidays, and respond to emergencies.

**Work Environment**:

- Fast-paced, guest-focused setting.
- May require standing for long periods and handling occasional heavy lifting.

**Compensation & Benefits**:

- Competitive salary + performance bonuses.
- Health insurance, paid time off, and employee discounts (varies by employer).

This role is ideal for a hands-on leader who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences while driving profitability.

**Job Types**: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Work Location: In person

Application deadline: 2025-08-02
Expected start date: 2025-08-04

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