Agile Delivery Manager

**Experiences that create growth. Growth that creates experiences.**

Here at 360insights you will be a part of a fast paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions and services for some of the world’s most recognizable brands all within an inspiring culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.

At 360insights you will have lots of experiences and opportunities to grow in some way and the more experience you gain along the way, the more opportunities will open to you.

**What you will be doing**:
The **Agile Delivery Manager** is a self-motivated and adaptable individual who plays a lead role in managing software development teams and initiatives. They understand the importance of cultivating good team dynamics between business stakeholders, Product, Technical Leadership and the development team. They enjoy organizing work and coaching teams to define vision and value and the many details of build, release and follow-up. This role balances technical knowledge with strong communication and organizational skills, allowing them to make a significant impact in the company and with our clients.

In this role you will:

- Manage initiatives and multiple development teams with agile and project management methodologies from discovery through to delivery with assigned teams
- Leads collaborative and detailed delivery cycle and large initiative planning that merges product/engineering requirements with company goals and coordinate various managers and technical personnel during all project phases from initial discovery through to development and release.
- Monitor cycle delivery and larger initiative progress continuously and make detailed scheduled reports on measurable items, such as milestones and releases.
- Measure team performance, create transparent reporting, and work to improve.
- Measure and monitor team dynamics and performance and provide agile coaching and training to improve.
- Communicate proactively with all involved personnel to provide stability in process, a sense of urgency, encouragement to team members, identify impediments/blockers/distractions, work to create solutions, and implement efficiency improvements.
- Coach Product, Technical leadership, team members and business leaders on agile methodologies
- Holds the team accountable for their responsibilities in defining initiative readiness and vision, user story writing, story mapping, prioritization techniques, technical solutioning, software build, acceptance, feedback loops, etc.
- Manage proposed modifications on changes to delivery plans with stakeholders to review, analyze impact, approve and implement beneficial changes.
- Lead all Agile ceremonies, including but not limited to daily standup, refinement, sprint planning, sprint review, demonstrations and retrospective, release planning
- Lead cross-functional teams to manage product releases/system upgrades that deliver the 360Insights vision.

**What you**’ll** bring**
- Courses and certifications like Certified ScrumMaster (CSM), Kanban-EXP, Advanced Certified ScrumMaster (ACM), scaled agile (SAFe (SA), LESS), Certified Agile Leadership (CAL) I and II. PMI ACP, Certified Discipline Agilist (CDA), PMP (Project Management Professional)
- Minimum 2-3 years of experience using agile and project management tools and methods: Jira Scrum/Kanban, Agile Roadmap and Gantt charts, TeamRetro, Confluence, Excel, PowerPoint, Chat tools
- Technical background with knowledge of software development and web technologies
- Minimum 2-3 years project management/scrum master experience in software development

**A Plus**:

- Has experience as a mentor, agile coach and/or trainer.
- Experience and training as a Jira CLOUD Administrator
- Experience working for a fast growth SaaS company

**Why 360?**

We are a people-first organization, passionate about our culture which means that we live and breathe our values every day and in our interactions with team members and clients. Being people focused means two things to us
- in each area of our business there are opportunities for personal and professional growth or to diversify into other disciplines, all supported by L&D and mentorship programs
- no matter where you are in the world, we have comprehensive healthcare and retirement plans backed up people-first policies that support a balanced lifestyle, generous vacation and family leave plans, recognition for the value you bring, employee led groups to keep you connected, company profit share bonus, stock options and much more.