Program Staff

**About us**

We are supportive, rewarding, engaging, and our goal is to be a place for people with mental health challenges to gain confidence, respect, hope, and opportunity. We offer unique programming focused on wellness, employment, and education..

Our work environment includes:

- Casual work attire
- Growth opportunities

***

Reporting to the Program Manager, the Program Staff is responsible for the effective delivery of support and services to members of Connections Place Clubhouse, with a particular focus on the Kitchen and Maintenance Unit.

**KEY DUTIES, RESPONSIBILITIES & SKILLS**

**Focused (Kitchen and Maintenance Specific)**
- Participate in the work of the Kitchen and Maintenance Unit including menu planning, cooking, cleaning, shopping, outreach, and operating the Snack Bar.

**General (All Staff)**

**Clubhouse (International)**
- Effectively work in the Clubhouse consistent with the International Standards for Clubhouse Programs
- Maintain current knowledge of the Clubhouse International Model
- Support Connections Place to maintain accreditation through the International Standards for Clubhouse Programs
- Uphold the mission, goals, objectives, and policies of Connections Place Clubhouse
- Ability to exercise discretion, especially when handling sensitive or confidential information

**Programs and Tasks**
- Ensure members are provided with unit work, housing, employment, volunteer, community support, and social opportunities
- Ensure members are given the opportunity to be involved in the decision-making, delivery of services and evaluation of the Clubhouse
- Provide outreach and community support services to members, as well as participate in social and recreation programs with members
- Planning and organizing skills are necessary for social events
- Perform other related duties as required

**Soft Skills**
- Problem solving and information processing are required to assist members with the tasks of their daily lives, for advocacy, and for community outreach
- Multi-tasking and cognitive flexibility are required for dealing with competing priorities in the daily operation of the Clubhouse
- Must be able to work with low or no supervision, as social events, weekends and holidays often require working with colleagues who are not in supervisory roles. Additionally, staff working remotely may be required to work without supervision
- While most members are capable of functioning safely in society, there are times when advanced skills are required to safely deal with violent or aggressive behaviour. Safety and judgment are critical while working with our vulnerable population. While these behaviours are not the norm, the following skills are essential:

- Focused/divided attention required when completing safety-sensitive tasks such as while working with potentially hot and sharp items in the kitchen, as well as when working with members
- Working and procedural memory required for assisting members to complete tasks and for staff safety protocols
- There is a high need to work co-operatively with others in what may be difficult and emotional situations. Members may have difficulty with emotional self-regulation and require assistance. This may and sometimes does result in exposure to confrontational situations
- A high degree of responsibility and accountability are required as staff are required to work during periods of high stress when dealing with complex member issues

**JOB QUALIFICATIONS**
- University degree/diploma in the Social Services field and minimum one year experience working with people with mental health conditions, or an equivalent combination of related education and experience
- A strong understanding of mental health conditions
- Attended, or willing to attend, Clubhouse International Colleague Training
- Knowledge and skills in crisis intervention
- Excellent written, oral and interpersonal communication skills
- An excellent command of the English language
- Ability to work independently with a minimum of supervision
- Access to a reliable vehicle and possess a valid BC driver’s license
- Current Occupational First Aid (OFA) Level 1 or equivalent and CPR
- Current Food Safe Level 1
- A satisfactory completion of Criminal Records Check is required
- Available to work evenings, weekends and statutory holidays when required

**Salary**: $28.00 per hour

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Work Location: One location