Administrative Assistant

**MUST LOVE A VARIETY OF ADMINISTRATIVE TASKS (and dogs )** We have an exciting opportunity for an experienced **Administrative Assistant**to join our growing team in Richmond. **About Us**: STOR-X is a Canadian-made, owned, and operated home organizing solutions business. Over 35 years, and counting, we’ve helped thousands of Canadian and US customers go from chaos to calm. We believe that organization simply feels great. Less clutter. Less stress. More time to focus on what really matters. **Overview**: The Administrative Assistant will support the Franchise Division and Marketing Administrator. This role will wear many different hats and will suit someone with outstanding administration, strong customer service, and organizational skills You will communicate and coordinate with internal and external contacts with a goal to contribute to the satisfaction of both short-term and long-term success of our franchisees. At STOR-X® the belief that "Organization Feels Great" is what drives our team. If you want to be a part of that team, we look forward to hearing from you **Hours: 9:00 am to 5:30 pm, Monday through Friday (onsite)** **Salary: $22.00 - $26.00 per hour (based on experience)** **RESPONSIBILITIES**: - Responsible for incoming calls, answering preliminary questions related to the operations of the franchisee network. - Provides administrative support duties in coordination of Franchisee meetings and quarterly update materials. - Assists with administrative tasks for Franchisees including training, accounting and operational support. - Follow-up with Franchisees on outstanding documentation related to accounting, marketing and other business disciplines. - Responsible for updating database content to maintain current and up-to-date status of specific tasks and follow-up items. - Prepares documents to track upgraded funds for all completed transfer transactions. - Processes and performs required procedures related to Franchise Operations. - Processes check requests, invoice reconciliation and cost ledger submissions from Franchisees’. - Completes reports and statistics requests from Senior Management. - Assists with coordination of company events. **SKILLS & QUALIFICATIONS**: - At least 2 years experience in an administrative support role. - Diploma/Certificate in Business Administration would be an asset. - Strong customer service experience. - Excellent command of the English language both verbal and written. - Proficiency with MS Office. - CRM experience is desired (Salesforce). - Social Media experience is desired or willingness to learn. - Experience working with franchisees would be an asset. - Must be comfortable on the phones and doing preliminary video calls and interviews with potential new franchisees. - Ability to establish priorities and provide accurate and timely information. - Ability to effectively multi-task in a fast-paced environment and work with mínimal supervision. - Ability to work with all outside vendors, corporate departments, franchise owners, and franchise level employees. - Excellent command of the English language both verbal and written. - Goal-oriented and self-motivated with excellent relationship building skills. - Must be legally entitled to work in Canada. **Job Types**: Full-time, Permanent Pay: $22.00-$26.00 per hour Expected hours: 40 per week **Benefits**: - Dental care - Extended health care - Life insurance - On-site parking **Experience**: - Customer service: 2 years (preferred) - Receptionist: 2 years (preferred) - Administrative Assistant: 2 years (preferred) Work Location: In person