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Service Support

2 weeks ago

North York, Canada Parkway Honda Full time

**Weins Auto Group** is looking for a **Service Support (Service Coordinator)**at**Parkway Honda**. We are seeking a highly motivated individual who is energized by delivering excellence to our customers. This position is an integral role at Weins Auto Group and is responsible for ensuring the organization of the Service Department and providing top-notch customer service. This position is a great stepping stone for those who would want to become a service advisor and progress in this career path

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

**Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career**:

- We offer a competitive compensation plan and a top-notch benefits plan
- We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
- We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
- We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
- We have a generous Vehicle Purchase Program along with a Parts & Service Discount
- We invest in your career with development and training opportunities.
- We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
- We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
- We celebrate personal and professional milestones and team events
- We want to promote healthy lifestyle, and offer a generous fitness discounts & more

**Responsibilities**:

- Cash-out and explain line items with customers where/when necessary.
Where/when applicable, establish the customers mode of alternative transportation away, and back to the dealership for customers and make any necessary arrangements.
- Handle status-update calls and inquiries on vehicles currently in service.
- Answer and monitor all incoming calls/on hold to the Service Cash Desk in a courteous and personable fashion.
- Route calls to appropriate person where/when applicable.
- Take and forward messages for service staff who are unavailable.
- Conduct oneself in a courteous and personable fashion at all times.
- All customer contacts are to be handled in a polite and efficient manner.
- Any situation that results in less than satisfied customers is to be brought to management attention immediately.
- Assist with opening and closing when/where required.

**You’ll also need to have**:

- Customer service experience in a dealership (considered an asset).
- Exceptional communication and interpersonal skills
- Attention to detail, strong organization skills, and the ability to multi-task will ensure you succeed in this role

**Pay Rate: $**17.60 - $18.25/ hour

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.