Customer Service Technical Support

1 week ago

North York, Canada Alarm Guard Security Services Inc. Full time

**Company Description**

Alarm Guard Security Services Inc a TELUS trusted provider, with head office in Toronto. We have been in the business for over 18 years with a goal to provide Canadians the best security for their homes and give them peace of mind. We are specialized in providing Residential Security Services, Commercial Security services and rental security services.

**Job Summary**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our customer's trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Assist in programming and dispatching of equipment
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints provide assistance and troubleshoot technical issues
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements**:

- Experience as a Customer Support Specialist or similar CS role would be an asset
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Education in Information Technology or relevant diploma would be an asset

**Compensation**: $16.50 per hour

The position is based out of our North York Office -153 Bridgeland Ave, North York, ON M6A 2Y6

**Alarm Guard Security Services Inc. **is an equal opportunity employer with continued success and growth for over 18 years. With over 12 successful teams and departments to choose from we are always looking for new talent.

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