Manager, Social Services

7 days ago

North York, Canada Kinnect Support Services Full time

**Manager, Social Services**

**Location**: North York, ON
**Hours**: Full-time

**Company Overview**:
We are rapidly growing in the Health Care Industry searching for individuals passionate about the well-being and treatment people receive. We focus on staffing specialized front line caregivers to Social Service communities.

The Agency Staff Coordinator role is a leadership position responsible for the ongoing management and liaison with Agency Clients and caregiver staff, evaluation of services, and a level of care and coordination within the social services and health care sectors.

We are seeking a dynamic and experienced Manager to join our team. You are someone highly motivated and passionate about helping those in need. You are skilled in managing a portfolio of existing clients along with acquiring new companies for Kinnect Support Services to work with.

**Responsibilities**:

- Liaison between company and client base supervisors as manager
- Ensure caregivers are attending assignments and client demands are fulfilled
- Help create and update intercompany forms and policies
- Assisting with recruitment of caregivers such as selection, interviewing and onboarding
- Administrative duties to ensure compliance and organization
- Expand existing business with clients
- Identify and create relationships with new partners and potential sponsors, build customized packages based on their interests
- Build and deepen relationships with existing partners
- Serve as main point of contact within Kinnect Support Services to ensure Agency satisfaction, renewals, and upgrades
- Negotiating contracts in the best interests of clients and kinnect Support Services
- Handle escalated client issues and resolve them in a professional and timely manner
- Performing administrative tasks such as creating contracts, completing client specific paperwork per their protocols
- Maintaining a working knowledge of industry regulations and remaining current on the industry standards and new materials and processes
- Perform other duties as assigned

**Qualifications**:

- 2+ years of experience in a social Services setting required
- Experience managing or supervisory role required
- Self-motivated
- Ability to network to and negotiate with Community Agencies
- Strong leadership skills
- Ability to work in a fast past environment
- Knowledge of the most common and most recent industry best practices
- Exceptional verbal and written communication skills to converse with clients
- Organizational ability and attention to detail to manage multiple accounts at one time
- Time management and multitasking skills to transition among client accounts easily
- Ability to deliver engaging presentations
- Customer service experience
- Problem-solving abilities

**What we offer**:

- Fulfilling atmosphere from helping those in need
- Free underground parking
- Salary + Commission
- Benefits

**Job Types**: Full-time, Permanent

Pay: $50,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Management: 2 years (required)

Work Location: In person

Expected start date: 2025-05-05

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