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IT Support Specialist

3 weeks ago

Markham, Canada NEOGOV Full time

**This is a hybrid position located in Markham, Ontario.**

NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to _serve the people who serve the people._

NEOGOV is currently seeking an **IT Support Specialist (Help Desk Engineer) **with 2-3 years of experience working with Network Administration in a fast-paced SaaS environment. This Rockstar will be a major part of our culture, mission and growth

**What You Will do**
- User account creation and management (Active Directory, Cloud services)
- Monitoring and mitigating security threats on corporate workstations
- Configuring corporate workstations for new hires, staff upgrades
- Assist local and remote staff on hardware, software and networking issues
- Assist IT team in the creation of internal-use documentation
- Assist in the upkeep of office meeting room technologies (AV)
- Assist in tasks outside of IT - installing a keyboard tray for example
- Other duties as assigned

**Who You Are**
- Excellent communicator with equally excellent customer service mindset
- Positive team player
- Willing to learn new technologies and promote a culture of service
- Able to lift 50 lbs
- Natural problem solver

**What You Have**
- Intermediate understanding of the TCP/IP network stack
- Basic understanding of Cloud-based products
- Working knowledge of Windows networking services (DHCP, DNS, etc...)
- Experience with and knowledge of Dell desktop & laptop product ranges
- Scripting experience in PowerShell, Python
- Experience in office telephony management (VOIP)

**What NEOGOV Offers**
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
- Generous PTO and Flex-Time off
- Remote working opportunities
- RRSP matching
- Autonomy to grow and find your career path with supportive leadership
- Truly inclusive and diverse environment

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flextime
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you worked in a SaaS company?

**Experience**:

- Networking: 2 years (preferred)
- IT Support (Help desk): 3 years (preferred)
- Google Suite: 1 year (preferred)

Work Location: Hybrid remote in Markham, ON