Retail Outlet, Assistant Store Manager

Family-owned and operated since 1977, Stormtech Performance Apparel is one of the fastest-growing suppliers in the promotional product industry, with four distribution centers shipping to 40 countries worldwide. Seeking a Warehouse Associate that can add value and expertise to our operation and help provide an elevated customer experience.

We value **teamwork, integrity, accountability, adaptability,** and the drive to continuously improve. Our approach to service and distribution focuses on providing a simple and trusted experience for our customers. We are committed to fostering a culture that strives toward a sustainable future.

**NATURE AND SCOPE**

The Assistant Store Manager (ASM) reports to the Store Manager and is responsible for supporting the day-to-day operations of the Stormtech Factory Outlet, while leading a team of 4-5 employees including Keyholders and Sales Associates.

This role is focused on delivering a consistent, positive, and on-brand customer experience and supporting the Store Manager in driving sales, managing inventory, and maintaining high visual merchandising standards. The ASM leads by example, playing an active role in the customer journey while also coaching and developing the team.

**SPECIFIC ACCOUNTABILITIES**
- Lead daily team huddles to communicate sales goals, promotional messaging, and expectations
- Assist the Store Manager in the coaching and performance management of Store Associates, Team Leads, and Keyholders
- Support in recruitment, training, and scheduling to ensure appropriate staffing levels
- Train staff on product knowledge and sales techniques; deliver regular learning sessions
- Demonstrate exceptional customer service and selling skills on the sales floor
- Monitor product performance (styling, colour, prints, pricing) and suggest merchandising adjustments accordingly
- Maintain visual merchandising standards aligned with store layout and sales trends
- Manage receiving of product shipments; verify against purchase orders
- Support stockroom organization and product categorization (including samples and seconds)
- Assist with manual product ordering processes via ERP systems (preferred skill)
- Monitor stock levels, conduct cycle counts, and execute inventory corrections
- Implement price changes and lead store re-ticketing tasks
- Collaborate with the Store Manager and marketing team on promotions and campaigns
- Liaise with warehouse, sourcing, accounting, and IT teams as needed
- Support store operations including payroll tracking, expense control, and system maintenance
- Responsible for opening and closing procedures
- Address and resolve customer complaints or POS issues professionally
- Uphold safety protocols for staff and customers
- Other duties as assigned

**RELEVANT SKILLS**:

- Strong analytical skills; able to interpret sales and inventory data
- Proficient in Excel and reporting tools
- Problem-solving mindset; solution-oriented
- High attention to detail and accuracy
- Excellent communication and interpersonal skills
- Customer-driven with a friendly, approachable demeanor
- Strong team leadership and collaboration
- Well-organized and capable of prioritizing multiple responsibilities

**EXPERIENCE & QUALIFICATIONS**:

- Minimum 3 years’ experience managing or supervising a retail team
- Minimum 5 years’ experience in a customer service environment
- Prior experience in a factory outlet or clearance retail setting is an asset
- Experience with inventory management and visual merchandising required
- Familiarity with ERP systems and manual ordering processes is preferred
- Previous involvement in new store openings is an asset
- Experience supporting B2B or corporate clients is an asset
- Post-secondary education in business, retail, or a related field is an asset

**WORKING HOURS**
- Full-time, Salaried position
- 5 days per week, including weekends and holidays during peak business periods
- Expected to be on-site during core and peak store operating hours

LI-Onsite